Very helpful staff over the phone and my query on both occasions was dealt with efficiently and with good humour and friendliness
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Del
JS
John Sprigg
Feefo-verifisert
1 year ago
Hva John Sprigg sa om West Brom Building Society:
Excellent
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Del
JC
John Carpenter
Feefo-verifisert
Shrewsbury
1 year ago
Hva John Carpenter sa om West Brom Building Society:
Excellent customer service.
The young lady who served me was very polite, friendly and efficient.
She guided me through my transaction explaining why there were penalties, how much they would be, and how they would be...
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0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Excellent customer service. Can’t fault it
Although I had an issue as I phoned to cancel and the account was opened anyway. The service was excellent and quickly rectified.
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Excellent service.
Quick, efficient, knowledgeable, happy to give their time for you, None judgmental.
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Del
Pålitelig kunde
Feefo-verifisert
1 year ago
WILL BE BACK ….
Very friendly, very patient, very informative. All with smiles.
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Del
Pålitelig kunde
Feefo-verifisert
1 year ago
All I needed to know
Just Right
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Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Unprofessional
My first mortgage appointment was cancelled the second appointment was on the wrong day finally they called on the right day and time.
Very frustrating trying to get a mortgage advisor appointment....
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Grace
West Brom Building Society
1 year ago
Thank you for your feedback. I'm sorry your experience with us wasn't up to our usual high standard, I will share your feedback with the relevant team. If you require any further assistance, please get in touch with us on 0345 241 4526. Thanks, Grace.
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Del
CW
Charles Webb
Feefo-verifisert
Birmingham b129pb
1 year ago
Hva Charles Webb sa om West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.