Good service so far. Customer service staff helpful, email letter clear. Log in to my account easy so far with PIN.
0
Del
AB
Andrew Burton
Feefo-verifisert
1 year ago
Hva Andrew Burton sa om West Brom Building Society:
Very efficient
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Splendid.
Efficient, friendly and informative.
0
Del
ST
Steve
Feefo-verifisert
Lancaster
1 year ago
Hva Steve sa om West Brom Building Society:
ISA transfer
Transferred my ISA and more quickly than expected.
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Del
RR
Rajindra Ramdawar
Feefo-verifisert
Jarrow
1 year ago
Hva Rajindra Ramdawar sa om West Brom Building Society:
Very helpful and friendly
Although the customer service representatives were just as confused about the letter I recieved the issue was sorted out when I next phoned. Unfortunately the promised phonecall back never...
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Grace
West Brom Building Society
1 year ago
Thank you for your feedback. I‘m sorry you didn’t receive a call back as promised, I’ll share your feedback with the relevant department. I’m glad that on your second call the representative was helpful and I hope they resolved your queries. Thank you- Grace.
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
never shrug off the older generation they will walk
older people like us are not considerd especially when it comes to updateing our portfolio we tried to purchase this years £20000 isa allowance and was told in no uncertan manner we couldnt so went...
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Grace
West Brom Building Society
1 year ago
Thank you for your feedback. We're sorry you have not been able to subscribe to this years allowance with us. There are ISA rules around what's permitted per tax year and our branch colleagues are trained on these. More information can be found here: Making the most of your ISA | the West Brom. If you remain unhappy please contact our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thank you- Grace.
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Friendly and helpful
Staff very friendly and helpful.
0
Del
LW
Lola Wickham
Feefo-verifisert
Middlesex
1 year ago
Hva Lola Wickham sa om West Brom Building Society:
Excellent service
0
Del
GF
George Foster
Feefo-verifisert
Birmingham
1 year ago
Hva George Foster sa om West Brom Building Society:
Best service experience by far.
Friendly, but professional makes the difference.
Having a branch and a relationship ensures it our first call.
Connot fault the experience.
Ten out of ten to the staff.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.