One of the worst holiday of my life.Hotels were terrible smelled bad .expensive miles away from the Rome central.,I would not recommend anyone to book with you.
Shubhang
Viva Holidays
9 years ago
One of the worst holiday of my life.Hotels were terrible smelled bad .expensive miles away from the Rome central.,I would not recommend anyone to book with you. I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with the hotels in Rome & Florence. We mostly use hotels with minimum 4 out 5 Stars on trip advisor. We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide. Please could you email your complaint on support@viva-holidays.co.uk our customer server manager will get in touch with you.
Hotels you provided were good but details of how to transfers (both public and taxi)from Airport to hotel / hotel to ferry/ ferry to hotel and hotel to airport were not supplied.
I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer server manager will get in touch with you.
I booked a holiday with VIva to Bali and Thailand and they were perfect and sorted out the hotels and transport. I can really say they are the travel agency i've ever used. I told them what I wanted...
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Produktanmeldelser
Kjøpsdato: 25/06/2017
1
Del
TC
Trusted Customer
Feefo-verifisert
London
9 years ago
Hva Trusted Customer sa om Viva Holidays:
Adrew is professional . Very satisfied with the communication with him . Thanks very much
Produktanmeldelser
Kjøpsdato: 24/06/2017
0
Del
Pålitelig kunde
Feefo-verifisert
9 years ago
Good service and very helpful when we called with any queries
Produktanmeldelser
Kjøpsdato: 20/06/2017
0
Del
Pålitelig kunde
Feefo-verifisert
9 years ago
All transfers booked arrived when expected and booked.
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