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Eco Wizard Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 263 anmeldelser

jeffrey wilson

Feefo-verifisert

2 months ago

Hva jeffrey wilson sa om Eco Wizard:

One word Brilliant

Pålitelig kunde

Feefo-verifisert

3 months ago

Very poor service

I bought an EV charger together with its installation and nearly 3 weeks later all I have is the charger still in its box. Communication with the installer has been very poor and I haven’t received...

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ECO Wizard

Eco Wizard

2 months ago

Thank you for the review. We are sorry to hear about your experience with our installation facility. Aero, the installers, confirmed that they were unable to complete your installation of the charger you bought as it needed an extra unit to balance the load and ensure a safe installation, which they discussed with you and us. We have processed an order for this extra unit at no extra cost to yourself, and are just awaiting it to be shipped to you, before Aero can call you back to book a date to complete the installation. We do apologise for the delay this has taken, which can happen when an installation is not classed as 'standard.' Please bear with us whilst this unit is provided and Aero complete the installation. Please let us know if we can do any more to support. Thank you, Ted @ Wizard

Pålitelig kunde

2 months ago

Despite continued efforts I can’t even get updates on what’s actually happening and, most importantly, when the installation will be actually done. It’s now nearly two months since I purchased and paid in full for the equipment and its installation, and all I’ve got is a few boxes not connected to anything. The worst of all is the complete lack of communication. I just don’t understand how hard can it be to keep your customers informed of what’s going on, not even replying to direct emails. Not impressed.

ECO Wizard

Eco Wizard

1 month ago

Thank you for the updated review. Since receiving this, we have been in regular communication with Aero in order to confirm the next steps in completing this installation for you. They have been also spoken to you regularly by email about this, and have confirmed with us that the job was completed last week. We apologise for the delays and any inconvenience caused, and please let us know if we can do any more to support. Thank you, Ted @ Wizard

Simon Greaves

Feefo-verifisert

GBR

2 months ago

Hva Simon Greaves sa om Eco Wizard:

Very helpful when ordering

Martin Conabeer

Feefo-verifisert

GBR

2 months ago

Hva Martin Conabeer sa om Eco Wizard:

Great product and service

Great Service when I contacted the help team and thoughout the whole purchase

ECO Wizard

Eco Wizard

2 months ago

Thank you very much for the superb 5 star review! We are thrilled to hear that we could offer such excellent service! We look forward to your future orders!

Pålitelig kunde

Feefo-verifisert

2 months ago

Service is second to none. Always available if needed

ECO Wizard

Eco Wizard

2 months ago

Thank you very much for the incredible 5 star review! We are thrilled to hear that we could offer such excellent service! We look forward to your future orders!

Pålitelig kunde

Feefo-verifisert

2 months ago

Excellent service

Perfect

ECO Wizard

Eco Wizard

2 months ago

Thank you very much for the excellent 5 star review! We are thrilled to hear that we could offer such excellent service! We look forward to your future orders!

Sohail ghafur

Feefo-verifisert

GBR

2 months ago

Hva Sohail ghafur sa om Eco Wizard:

5 star service

Excellent service delivered as promised I had already booked the electrician and the charger arrived with 2 hours to spare for a successful installation

ECO Wizard

Eco Wizard

2 months ago

Thank you very much for the excellent 5 star review! We are thrilled to hear that we could offer such excellent service & that your installation was successful! We look forward to your future orders!

Pålitelig kunde

Feefo-verifisert

2 months ago

Good customer service

ECO Wizard

Eco Wizard

2 months ago

Thank you very much for the impressive 5 star review! We are thrilled to hear that we could offer such excellent service! We look forward to your future orders!

Pålitelig kunde

Feefo-verifisert

2 months ago

Helpful once the problem was identified

ECO Wizard

Eco Wizard

2 months ago

Thank you very much for the outstanding 5 star review! We are thrilled to hear that we resolved the issue on your order. We look forward to your future orders!

Pålitelig kunde

Feefo-verifisert

2 months ago

No servuce recvd

ECO Wizard

Eco Wizard

2 months ago

Thank you for the review. We processed this order for you on Thursday 9th April and it was shipped on a standard delivery, arriving on 13th April. Since then, we have not received any contact from you about the product or order, so do not believe this review to be a fair representation of our service. Please let us know if there is anything we can help with. Thank you, Ted @ EcoWizard

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