Poor customer service, after placing my order at 1pm I immediately contacted customer service as I wanted to order a double and not a single pack. I recieved an email later that afternoon saying this...
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Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback, I am really sorry you were unable to change your order. The order was placed on 21/06/2022 and had a requested delivery date for 23/06/2022 therefore, as soon as your order was placed it was dispatched from our warehouse to fulfil the requested delivery date. Please accept my sincerest apologies our team didn't get in touch with you, this issue has been raised to ensure it doesn't happen again. If we can be of any further assistance in the future, please don't hesitate to get in touch.
Turf looked like it had all been scorched/burnt. Only established once laid so couldn't check at point of arrival. Dissapointing as previous batch ordered was amazing. Contacted customer services at...
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Produktanmeldelser
Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback. As turf is a natural product it will vary depending on weather conditions. With regular watering at the point of laying, dry turf will establish the same as any other turf laid on the same day. If you do have any concerns please don't hesitate to get in touch.
I was very impressed with the quality of the topsoil and it was just what I needed. I was also pleased with the speed of delivery but the driver said he could not put the bag in the driveway of the...
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.