Poor service
Delivery was not as ordered
Spoke to customer service and I got different responses where they blamed the delivery company
My order was finally delivered 7 days later
Sarah
Topsoil Direct Ltd
3 years ago
I apologise that our delivery partners brought the wrong items to you from their stock and for the time that it took to be rectified. We do try and fix any arising issues as soon as they happen.
Produktanmeldelser
Kjøpsdato: 18/04/2023
0
Del
DK
Dallas Klein
Feefo-verifisert
3 years ago
Hva Dallas Klein sa om Topsoil Direct Ltd:
Great quality turf and it was delivered on time in good condition
Excellent 2 ton of top soil and after one week the turf is doing superbly. Arrived on time and god quality.
Produktanmeldelser
Kjøpsdato: 19/04/2023
0
Del
UM
Ulrike Meinhof
Feefo-verifisert
3 years ago
Hva Ulrike Meinhof sa om Topsoil Direct Ltd:
The soil was delivered promptly and was satisfactory quality. I asked the only driver to move it one meter up the drive to get it away from the road but he was unable to do that because of the mode...
Quick delivery and good product. Delivery was scheduled for Friday but 3rd party delivered Wednesday not a problem for me but something to be aware of.
The turf was good but I only received. Part of my order. A week later after chasing and waiting for call backs which has never happened. I’m still waiting on the rest of the turf with no idea what...
Les mer
Sarah
Topsoil Direct Ltd
3 years ago
I do apologise that you were short delivered on your recent order. We do try and rectify issues as soon as we are able to. I believe that you will be receiving your additional rolls shortly.
4th order with the company. First order was 2 items short of grass. Having contacted them 3 times m (each purchase after the first) they have ignored the request and left the items missing from the...
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