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Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

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Thompson & Morgan-anmeldelser

Viser alle 120,127 anmeldelser

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om Thompson & Morgan:

Most of the plants were dead on arrival!

Took a little longer than expected.

Mark

Thompson & Morgan

9 years ago

Thank you for your review. I'm so sorry to learn that your plants arrived in a poor condition. This is definitely not how we expect our plants to be received by our customers and I am glad you have brought this to our attention so we are able to rectify the matter. Accordingly, I have replaced the 36 Perennial Pack for delivery when our next batch is available, this is currently scheduled to be during September 2017. I hope this goes someway in reassuring you that we are committed to only supplying high quality plants.

Kind regards,
Mark

Produktanmeldelser

Kjøpsdato: 28/06/2017

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om Thompson & Morgan:

Not perfect or reliable

I only have an 80% success rate ion my purchases. To be honest plants from Lidl are better quality and value. I show below my Plumeria (Frangipani) which can be used as a cricket wicket currently....

Les mer

Steve

Thompson & Morgan

9 years ago

Thank you for your comments. I apologise for the issues you are having with your Frangipani Collection, complaints such as yours are rare. However I have refunded you and will email you over a £10 voucher as an apology for the poor quality plants. Warmest wishes, Steve

Produktanmeldelser

Kjøpsdato: 28/06/2017

Pålitelig kunde

Feefo-verifisert

9 years ago

The plants were an offer at cost of postage so very good value

The packaging was damaged when received which could have been the post office's fault. The postman pointed the squashed box corner when he delivered it. This caused damage to some of the plant 'plugs'

Anne

Thompson & Morgan

9 years ago

Hi there, thanks for your review. So sorry that your plants arrived damaged. It was very kind of your postman to point out the damage which undoubtedly occurred in transit. I have replaced your plug plants for you and these plugs should arrive in perfect condition. They will be despatched by the end of September 2017. Thank you for your understanding. Regards, Anne

Produktanmeldelser

Kjøpsdato: 28/06/2017

Pålitelig kunde

Feefo-verifisert

9 years ago

Plants arrived in very poor condition but customer service have promised to replace so hope to award more stars when I receive better quality

Ryan B

Thompson & Morgan

9 years ago

Hi there, thank you very much for your review. I am very sorry to hear that you had problems with your plants, but I am glad that this has been sorted by our dedicated customer service team. If there is anything further we can help with please do get in touch again. Kind regards, Ryan

Produktanmeldelser

Kjøpsdato: 28/06/2017

Pålitelig kunde

Feefo-verifisert

9 years ago

Nicely packaged.....and arrived when expected.

Very well packaged but plants quite small to be sold as 'garden ready'...will have to see how well they grow & flower.

Steve

Thompson & Morgan

9 years ago

Thank you for your comment. We can assure you that the plants are ready for the garden however if you do have any issues with your plants do get in contact and we can then resolve this for you. Best of luck on your gardening endeavours. Steve

Produktanmeldelser

Kjøpsdato: 30/06/2017

Pålitelig kunde

Feefo-verifisert

9 years ago

Always a good service. These plants were a little flattened when they arrived but soon picked up when they were planted out.

Steve

Thompson & Morgan

9 years ago

Thank you for your comment. We are currently looking into improving our packaging to ensure your products arrive in optimum condition. If you have any feedback on how we can improve the packaging to make it more durable please do get in touch. Steve

Produktanmeldelser

Kjøpsdato: 28/06/2017

Trusted Customer

Feefo-verifisert

Kent

9 years ago

Hva Trusted Customer sa om Thompson & Morgan:

Busy lizies never arrived and the state of others were poor on arrival only

Poor conditions of plants 🌱

Anne

Thompson & Morgan

9 years ago

Hi there, please accept my apologies for your disappointment with the quality of your plants on arrival. Thank you for letting us know that your Busy Lizzie Accent Mixed were lost in transit. We have processed your refund which you should have received. I have also sent you a voucher as a sorry for the damage to your plants. We're grateful that you took the time to post your review so that we can improve the arrival of our goods and our customer service. Kind regards, Anne

Kjøpsdato: 29/06/2017

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om Thompson & Morgan:

Prompt service

Caitlin

Thompson & Morgan

9 years ago

I am glad that you have been happy with our service :) ~ Regards Caitlin

Kjøpsdato: 03/07/2017

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om Thompson & Morgan:

I am pleased with all my purchases apart from the packet of parsnip seeds as only 6 out of the whole packet germinated

Steve

Thompson & Morgan

9 years ago

Thank you for your feedback. We have highlighted this issue regarding the parsnip seeds with our grower and are confident that this will not be repeated. I have also issued you out with another packet of parsnip seeds as an apology for the quality issues with the previous pack. Best wishes, Steve.

Produktanmeldelser

Kjøpsdato: 30/06/2017

Pålitelig kunde

Feefo-verifisert

9 years ago

Not all plants survived the journey

Of the verbena plants only 2/3 of them survived the journey. Either not well packed or in poor condition when despatched

Anne

Thompson & Morgan

9 years ago

Hello, thanks for taking the time to post your review. I'm so sorry that your Verbena arrived damaged. We have quality control checks at every stage and the Garden Ready plants should've arrived in perfect condition. Apologies for the disappointment caused. It's too late for me to replace them however I have refunded you for them. Kind regards, Anne

Produktanmeldelser

Kjøpsdato: 28/06/2017

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Hvorfor stole på Feefo-anmeldelser?

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Thompson & Morgan-anmeldelser

36 FREE PerennialsFlere anmeldelser av dette produktetVis produktnettstedetMost of the plants were dead when they arrived. They'd been given hardly any water and were in such tiny containers that they clearly couldn't hold much anyway. They took longer than expected to...Les mer

Oleander Trio CollectionFlere anmeldelser av dette produktetVis produktnettstedetLittle growth at present, snails love them!

Penstemon Ice Cream CollectionFlere anmeldelser av dette produktetVis produktnettstedetNot as good as Lild's plants

36 FREE PerennialsFlere anmeldelser av dette produktetVis produktnettstedetApart from not noticing the names of the plants recorded under the rows of plugs, until I removed them from the packaging I was a little muddled re what they were! However, they are still good value...Les mer

36 FREE PerennialsFlere anmeldelser av dette produktetVis produktnettstedetPlants arrived overwatered and mainly dead

Geranium Jackpot Mixed F1 Hybrid Garden ReadyFlere anmeldelser av dette produktetVis produktnettstedetPacked well but plants quite small for 'garden ready'. Will have to see how well they establish.

Verbena Union Jack Mixed Garden ReadyFlere anmeldelser av dette produktetVis produktnettstedet

Cosmos bipinnatus Cupcakes Garden ReadyFlere anmeldelser av dette produktetVis produktnettstedet

Verbena Quartz Mixed F1 Hybrid Garden ReadyFlere anmeldelser av dette produktetVis produktnettstedet

Bird Feeding Station With 3 BirdfeedersFlere anmeldelser av dette produktetVis produktnettstedet

Dianthus Scents of Summer CollectionFlere anmeldelser av dette produktetVis produktnettstedetPlants in good condition, have grown on well

Dianthus Plant Lucky DipFlere anmeldelser av dette produktetVis produktnettstedetPlants have thrived well since arrival

Verbena Quartz Mixed F1 Hybrid Garden ReadyFlere anmeldelser av dette produktetVis produktnettstedetBarely half the plants survived the post

Daphne RebeccaFlere anmeldelser av dette produktetVis produktnettstedetPlants a little smaller than anticipated.

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?