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Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed the show and your seats. However, we regret to hear about your dissatisfaction with the pricing of the pre-theatre meal. We appreciate your understanding that businesses often have partnerships, but we would like to clarify our relationship with the restaurants listed on our website. At Theatre Ticket Direct, we aim to provide a comprehensive and convenient service for our customers, which includes offering restaurant reservations as part of our package. Despite what may be a common misconception, we do not receive any payment or commission from the restaurants. They are listed on our website purely for the convenience of our customers, and we do not influence their pricing. The pricing discrepancy you experienced might be due to a special menu or pricing structure that the restaurant has for diners who book through our service. This could include priority seating, guaranteed reservation times to ensure you can enjoy your meal without missing the show, or other services that might not be included with a standard reservation. We understand your concern and we are committed to transparency and fairness in all our services. We'll review your feedback with the concerned restaurant and strive to ensure clearer communication of any special pricing or unique menu offerings in the future. Once again, thank you for bringing this to our attention and we hope you will consider using our services again in the future.

I must say, your review is riddled with naive incredulity. It's truly astonishing that you find it so shocking to be charged a booking fee when purchasing tickets online. Allow me to enlighten you with a dose of reality. First and foremost, websites exist to make a profit, and surprise, surprise, they don't run on thin air. Booking fees are a common practice in the industry, employed by businesses to cover the costs associated with maintaining and operating their platforms. These fees contribute to the development of user-friendly interfaces, secure payment gateways, customer support services, and other essential features that enhance your online booking experience. It seems you've completely overlooked the fact that running a website entails significant expenses. From server maintenance and cybersecurity measures to employing a team of professionals to ensure seamless functionality, these costs add up. But why should that concern you, right? After all, you expect these services to be provided to you completely free of charge, don't you? In conclusion, your outrage over booking fees is misplaced and displays a fundamental lack of understanding of how the online ticketing industry operates. Instead of whining about the realities of business, perhaps you should take a moment to appreciate the convenience and accessibility that online ticketing platforms provide, even with the minimal inconvenience of a booking fee.

Thank you for your feedback! We're glad to hear that you had an excellent experience with us. If you have any further comments or suggestions, please don't hesitate to let us know. We appreciate your business and hope to serve you again in the future.