Ultimate Travel know how to look after you and deliver the best holiday
Once again, Ultimate Travel organised a fabulous holiday for us. Their service is excellent from start to finish and their staff at the destination are the best. We have been so well looked after. ...
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Mrs Christine Miller
Feefo-verifisert
Reading
3 years ago
Hva Mrs Christine Miller sa om The Ultimate Travel Company:
A truly amazing holiday arranged by Sharon Frame and her team.
They we always efficient, knowledgeable and very quick to respond to any questions/queries.
I felt that I was the only client that...
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Pålitelig kunde
Feefo-verifisert
3 years ago
All queries resolved quickly
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Mr Lorne Anderson
Feefo-verifisert
3 years ago
Hva Mr Lorne Anderson sa om The Ultimate Travel Company:
First class
Excellent service from the tour leaders and everthing worked as planned.
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Pålitelig kunde
Feefo-verifisert
3 years ago
Excellent service and attention to detail.
Excellent pro-active advice and very quick response. Local arrangements always prompt and good service.
Yes would use again and recommend.
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JM
John Milne
Feefo-verifisert
Turriff
3 years ago
Hva John Milne sa om The Ultimate Travel Company:
Communication improvements required
Better relationships needed with local agents to avoid discrepancies that needed resolved locally
Mexico. Chichen Itza time changed with no communication. Had to resolve locally
Belize - no city...
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The Ultimate Travel Company
The Ultimate Travel Company
3 years ago
Dear Mr Milne,
Thank you for taking the trouble to review your recent holiday with us.
While it was a complex and fast moving itinerary covering no less than 5 countries in 25 days, I am sorry to hear that there was an occasional breakdown in communication. In each of these countries, we have been working closely with the same local suppliers for years and have forged excellent relationships, and so we take any such issues very seriously.
To be fair, the issue with the schedule change to your Chichen Itza visit, which our local supplier had made with the best intentions, was resolved quickly and efficiently. And as you had little time in Belize City, it would have been very difficult to fit in more than the drive around the city and the visit to the Howler Monkey sanctuary we did organise for you.
However, I do accept that clearer instruction should have been given to you with regard to the services we provided in Antigua, Cusco and Macchu Picchu. Please accept our apologies for this and also for the misinformation about the caves on Easter Island.
Thank you again. I do hope that, despite these disappointments, you were happy with the many other facets of the holiday and were able to enjoy the overall experience.
Rowan Paterson
Executive Director
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Paula Sarmento
Feefo-verifisert
3 years ago
Hva Paula Sarmento sa om The Ultimate Travel Company:
Muito bom !
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Pålitelig kunde
Feefo-verifisert
3 years ago
Brilliant and kept us informed all the way both here and abroad..
Oliver was very informative and helpful upto to departure and even kept in touch whilst he was on holiday- amazing!
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Pålitelig kunde
Feefo-verifisert
3 years ago
Excellent service and very well planned
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Angela Georgiou
Feefo-verifisert
London
3 years ago
Hva Angela Georgiou sa om The Ultimate Travel Company:
Fantastic and varied itinerary for an exceptional experience!
They listen and they deliver to your requirements. They have thorough knowledge of each country and can make appropriate recommendations so you can receive the best possible experience of wherever...
The Ultimate Travel Company is a tailor-made tour operator, offering luxury holidays and every kind of travel experience imaginable - from tailor-made journeys and luxury beach holidays to escorted cultural tours and weekend breaks in Europe. It is owned and run by a small team of directors, led by Nick Van Gruisen, who have worked for most of their lives in travel and bring a wealth of experience to the specialist services that the company offers.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Ultimate Travel Company is a tailor-made tour operator, offering luxury holidays and every kind of travel experience imaginable - from tailor-made journeys and luxury beach holidays to escorted cultural tours and weekend breaks in Europe. It is owned and run by a small team of directors, led by Nick Van Gruisen, who have worked for most of their lives in travel and bring a wealth of experience to the specialist services that the company offers.