I received one wrong item among the things I purchased but that is being sorted by your customer service, I think.
Delivery was correct. I had very bad experiences with Hermes in the past but there...
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Review Management
The Soap Kitchen Limited
4 years ago
Thank you for your review!
We do apologise for the error, I can confirm that the replacement item has been dispatched and should be with you any day now!
Please change your carriers. I haven't yet received my order yet. It was the same last time I ordered from The Soap Kitchen. The goods are fine but they never arrive on time plus the added hassle.
Review Management
The Soap Kitchen Limited
4 years ago
Thank you for your review!
We are sorry to hear this, if you would like to pop an email over to our customer service team we will be more than happy to look into this for you.
Pålitelig kunde
4 years ago
Thank you for your reply and offer of help. The package has now arrived but there was no prior communication from the carriers that this would happen.
Bought a loaf Mould divider, for soap making,but it doesn't fit any mould I can find. Why sell something that is of no use.
Review Management
The Soap Kitchen Limited
4 years ago
Good Afternoon,
Thank you for your review, I can see that a member of the team has responded to your email this afternoon.
We hope that this has been resolved for you.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
