Good afternoon,
Thank you for your review, we are pleased you are happy with your new policy.
Kind regards,
Simon,
The Insurance Emporium
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Polite and helpful staff
Simon
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for your review, we are pleased you are happy with your new policy.
Kind regards,
Simon,
The Insurance Emporium
0
Del
MS
MRS JOYCE SMITH
Feefo-verifisert
1 year ago
Hva MRS JOYCE SMITH sa om The Insurance Emporium:
No refund available
I was disappointed that I could not get a refund for the policy I already had, changed caravan mid policy, just lost that money and had to take a new policy out.
Really not impressed
Simon
The Insurance Emporium
1 year ago
Good morning,
We are sorry to hear your concerns.
To clarify, when your original caravan was sold, that policy was cancelled and replaced with a new one for your new caravan. Our policies do allow for refunds when cancelled, but the amount depends on how much time is left on the policy. In this case, with less than two months remaining, no refund was due under the terms outlined.
We understand this may not have been the result you were expecting, but the decision was made in accordance with the terms outlined in the policy.
Kind regards,
Simon,
The Insurance Emporium
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Insurance
Excellent website, easy to navigate through and good prices
Simon
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for your review, we are pleased you are happy with your new policy.
Kind regards,
Simon,
The Insurance Emporium
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Customer for 5 years, hoping not to wait as long for decision on claim!
Been with Insurance Emporium for 5 years with numerous policies (currently 4) and fortunately have never had to claim... until now. Have had no end of hassle trying to get email confirmation that...
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Simon
The Insurance Emporium
1 year ago
Good morning,
Thank you for reaching out, and we're sorry to hear about the difficulties you've experienced.
To clarify, we do acknowledge claims from the date they are received via email. In this instance, it seems our confirmation may not have reached you, potentially due to a spam filter intercepting the message.
We also needed additional documentation to proceed, which wasn’t included in the initial submission. Once all required information is received, we can move forward with assessing the claim promptly.
We appreciate how important clear and timely communication is, and we’ll continue to keep you informed throughout the process. A senior member of our team has arranged to speak with you directly, and we hope this helps resolve matters to your satisfaction.
Kind regards,
Simon,
The Insurance Emporium
0
Del
MB
MR W BOYD
Feefo-verifisert
1 year ago
Hva MR W BOYD sa om The Insurance Emporium:
Swapping my insurer was a good idea
Fast, easy, very reasonable pricing
Kirsty
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for your review, we are pleased you are happy with your new policy.
Kind regards,
Kirsty
The Insurance Emporium
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
1st time using this company too early to tell, but polite friendly and professional
Kirsty
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for your review, we are pleased you are happy with your new policy.
Kind regards,
Kirsty
The Insurance Emporium
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
very good experience with a small challenge
A good processfrom application to being insured and at a very good price. Only comment I have is that once I completed the application i could not see the application documents after submitting...
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Kirsty
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service overall.
Kind regards,
Kirsty
The Insurance Emporium
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Comprehensive insurance for 10.5 year old dog
Easy to use website. Spoke to advisor who was very helpful. Cost of insurance for our 10.5 year old dog was same as previous insurer but level of cover much higher with Emporium. Also our dog very...
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Kirsty
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service
Kind regards,
Kirsty
The Insurance Emporium
0
Del
MS
MRS M STEELE
Feefo-verifisert
1 year ago
Kirsty
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service
Kind regards,
Kirsty
The Insurance Emporium
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.