speedy service, only one problem. Royal mail will not leave parcels with a neighbour if requested. They take it back to the sorting office where it is awkward to get to if you work.
gift bag changed in the last minute, almost fraudulent. bad customer service, cold tone and unprofessional attitude. won't shop with you again.
The Fragrance Shop
The Fragrance Shop
14 years ago
Thank you for your feedback, we are currently looking at ways to improve the service with give to our customers. We have tried to call you to discuss the matter further,
Please may I ask you to contact us at your earliest convenience to discuss this further on 0161 8732118.
Please accept our full and sincere apologies for any inconvenience this may have caused
Kind Regards,
TFS Customer Service
charged twice and promised immediate refund, which I still haven't seen in my account. customer service refused to give any reference number about the refund transaction and didn't seem to even...
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.