Thank you for your feedback, and I'm truly sorry to hear about the condition in which your order arrived. We understand how disappointing this must have been and apologise sincerely for the lack of adequate hydration during transportation.
Please rest assured that we take such matters seriously and are reviewing our packing and shipping processes to prevent this from happening again.
A full refund has now been issued to your original method of payment. You should see the funds reflected in your account shortly.
Once again, we apologise for the inconvenience caused and appreciate your understanding.
Produktanmeldelser
Megan
Suttons
1 hour ago
Thank you for your feedback, and I'm truly sorry to hear about the condition in which your order arrived. We understand how disappointing this must have been and apologise sincerely for the lack of adequate hydration during transportation.
Please rest assured that we take such matters seriously and are reviewing our packing and shipping processes to prevent this from happening again.
A full refund has now been issued to your original method of payment. You should see the funds reflected in your account shortly.
Once again, we apologise for the inconvenience caused and appreciate your understanding.
Megan
Suttons
1 hour ago
Thank you for your feedback, and I'm truly sorry to hear about the condition in which your order arrived. We understand how disappointing this must have been and apologise sincerely for the lack of adequate hydration during transportation.
Please rest assured that we take such matters seriously and are reviewing our packing and shipping processes to prevent this from happening again.
A full refund has now been issued to your original method of payment. You should see the funds reflected in your account shortly.
Once again, we apologise for the inconvenience caused and appreciate your understanding.
Megan
Suttons
1 hour ago
Thank you for your feedback, and I'm truly sorry to hear about the condition in which your order arrived. We understand how disappointing this must have been and apologise sincerely for the lack of adequate hydration during transportation.
Please rest assured that we take such matters seriously and are reviewing our packing and shipping processes to prevent this from happening again.
A full refund has now been issued to your original method of payment. You should see the funds reflected in your account shortly.
Once again, we apologise for the inconvenience caused and appreciate your understanding.
Megan
Suttons
1 hour ago
Thank you for your feedback, and I'm truly sorry to hear about the condition in which your order arrived. We understand how disappointing this must have been and apologise sincerely for the lack of adequate hydration during transportation.
Please rest assured that we take such matters seriously and are reviewing our packing and shipping processes to prevent this from happening again.
A full refund has now been issued to your original method of payment. You should see the funds reflected in your account shortly.
Once again, we apologise for the inconvenience caused and appreciate your understanding.
Had a problem with an order so emailed customer services and am happy with their reply, but it's a pity I had to contact them over an order that didn't leave them in the best of conditions.
Customer service is rubbish wait months for plants then weeks for cusomer services l will no order again.
Ryan B
Suttons
23 hours ago
We’re very sorry to hear about the delays you experienced with both your order and our customer service response time. This is not the level of service we aim to provide. We appreciate you bringing this to our attention and will pass your feedback to the relevant teams for review.
Kind regards,
Ryan, Customer Care
JE
John Evans
18 hours ago
Going To Give You Another Try
Produktanmeldelser
Ryan B
Suttons
23 hours ago
We’re sorry to hear about your disappointing experience. This is not the level of service we strive to offer, and we will pass your feedback to the relevant teams to help us improve.
Kind regards,
Ryan, Customer Care
Ryan B
Suttons
23 hours ago
We’re sorry to hear about your disappointing experience. Please be assured we did try to arrange a replacement for you, but unfortunately the item was out of stock at the time. I can see a refund was issued as a result. We will pass your feedback to the relevant teams to help us improve.
Kind regards,
Ryan, Customer Care
I have always been a huge fan of Suttons Seeds and Plants. All products are very reliable and arrive well packaged. I have never had any issues with orders and look forward every year, to sitting...
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!