Dear Valued Customer,
Thank you for sharing your feedback on our alpaca hat. We're sorry to hear that the wool felt itchy against your skin. While alpaca fibre is typically softer than other wools, we understand that sensitivity can vary from person to person.
Your suggestion about adding a lining is very helpful, and we’ll certainly pass it along to our product team for consideration. If your hat remains unworn, we can offer an exchange for a different style or you can return it to us for a refund. Please let us know how you'd like to proceed, and we’ll be happy to assist.
We appreciate your support and hope to find a comfortable solution for you.
Best regards,
Adrienne Gannon
Brand Manager
Produktanmeldelser
Adrienne
Spirit of the Andes
1 year ago
Dear Valued Customer,
Thank you for sharing your feedback on our alpaca hat. We're sorry to hear that the wool felt itchy against your skin. While alpaca fibre is typically softer than other wools, we understand that sensitivity can vary from person to person.
Your suggestion about adding a lining is very helpful, and we’ll certainly pass it along to our product team for consideration. If your hat remains unworn, we can offer an exchange for a different style or you can return it to us for a refund. Please let us know how you'd like to proceed, and we’ll be happy to assist.
We appreciate your support and hope to find a comfortable solution for you.
Best regards,
Adrienne Gannon
Brand Manager
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.