Hva Charlotte Cook sa om Specialist Motor Finance:
Still waiting
I’m still waiting to hear back from them.
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. Due to the current pandemic, we are experiencing an unprecedented volume of enquiries which has at times led to longer waiting and response times than is usual. We appreciate that this is causing frustration and we apologise for any inconvenience caused. If your query has not been resolved please call us on 01244 200746.
SMFL
0
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LD
Lawrence Duncombe
Feefo-verifisert
6 years ago
Hva Lawrence Duncombe sa om Specialist Motor Finance:
No one got back to me regarding over payment when I purchased a new car
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. Due to the current pandemic, we are experiencing an unprecedented volume of enquiries which has at times led to longer waiting and response times than is usual. We appreciate that this is causing frustration and we apologise for any inconvenience caused. If your query has not been resolved please call us on 01244 200746.
SMFL
0
Del
JJ
Jamie Jones
Feefo-verifisert
6 years ago
Hva Jamie Jones sa om Specialist Motor Finance:
No amswer so emailed.. they didnt even reply
Still no reply or returned email
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. Due to the current pandemic, we are experiencing an unprecedented volume of enquiries which has at times led to longer waiting and response times than is usual. We appreciate that this is causing frustration and we apologise for any inconvenience caused. If your query has not been resolved please call us on 01244 200746.
SMFL
1
Del
MG
Melanie Gunn
Feefo-verifisert
6 years ago
Hva Melanie Gunn sa om Specialist Motor Finance:
Quick response with clear and simple instructions
I called today to find out how much it would cost to pay my finance early, the call was answered quickly, the lady was extremely quick to bring my details up and explained how I can settle, and by...
Les mer
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and efficiency and we are glad that you have had a good experience.
SMFL
0
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NB
Natasha Brathwaite
Feefo-verifisert
6 years ago
Hva Natasha Brathwaite sa om Specialist Motor Finance:
Friendly service and very informative. Thank you.
0
Del
DR
David Reid
Feefo-verifisert
6 years ago
Hva David Reid sa om Specialist Motor Finance:
Professional friendly service at all times
Everything was explained simply,I knew exactly what was happening at all times,will use again
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
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KL
Karen Longstaff
Feefo-verifisert
6 years ago
Hva Karen Longstaff sa om Specialist Motor Finance:
I did not get a call from specialist motor finance i am still waiting for a reply to my email
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, Im sorry you have had this negative experience. We always try and respond to our customers as soon as possible. We are extremely busy at the moment due to the current situation, which Im sure you can appreciate. Despite this we have still maintained service levels, within our process, which allows up to 7 working days for us to respond to all email requests. We do aim to send them out the same day where ever possible. I appreciate this may not have been the case for you. If you have not yet received a response and it is outside of the 7 working day time period please call us on 01244 200746 we will try and help.
SMFL
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KS
Keith Sheppard
Feefo-verifisert
6 years ago
Hva Keith Sheppard sa om Specialist Motor Finance:
Helpful
Listened to what I had to say and were helpful
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Del
Pålitelig kunde
Feefo-verifisert
6 years ago
Money Grabbing
Still waiting for the letter and after having the loan for only 18 months the settlement was so high, money grabbing company 1/10
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, I'm sorry you have had this negative experience. We always try and respond to our customers as soon as possible. I'm afraid I am not clear on what letter you are waiting on. If you could please contact us on 01244 200746 we will try and help.
SMFL
1
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JH
Jonathan Howells
Feefo-verifisert
6 years ago
Hva Jonathan Howells sa om Specialist Motor Finance:
Disgusting service phoned to tell them I’m off work with corona virus had to give evidence of this absolutely disgusting
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, I'm sorry you have had this negative experience. These are clearly unprecedented times that none of us have experienced before and we are reviewing the situation daily in line with government advice. While our terms and conditions do not allow for payment holiday we understand that at this difficult time people may struggle to make payment. Our fully trained staff are trying to help as many customers as we can and are assessing each account on an individual basis. It is likely you will be asked for evidence of illness or loss of earnings for missed payments, please do not be offended, we ask all our customers to do the same. If you are going to struggle to make your payment please contact us on 01244 200793. I'm sure you can appreciate this is a very busy time for us and we ask you to be patient with us as we try to help as many customers as we can.
SMFL
Established in 2014, Specialist Motor Finance brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Established in 2014, Specialist Motor Finance brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK.
