The team member I spoke to was very nice and easy to talk to. She explained everything very well. I could tell she really cared about animals, and wanted to ensure we got the right cover for us.
It's a great product except it doesn't have some of the everyday cover components that other insurance providers have. But it does look after the important stuff.
My payment wouldn’t work online so I rang the number and the lady who was dealing with me was super helpful and had everything sorted over the phone in around 10 mins.
Friendly staff, clear and easy to understand terms and conditions, and great follow up to queries. Would be good to have the option of email communication when in poor signal areas verses only doing...
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Produktanmeldelser
Kjøpsdato: 24/02/2022
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Astrid Jansen-Hofstetter
Feefo-verifisert
4 years ago
Hva Astrid Jansen-Hofstetter sa om SPCA Pet Insurance:
It was great- the lady listened and explained everything very well! This is why i don’t like to give feedback even before insurance starts! I can’t even sign up and no one to attend calls
CX
SPCA Pet Insurance
4 years ago
Hi Zeno,
I am sorry to hear of any dissatisfaction caused and appreciate you sharing your feedback with us. Please let me know if you would like to speak with one of our team members and I will arrange for the relevant team to be in touch with you.
Kind regards,
Alisa
ZS
Zeno Sukumaran
4 years ago
I am at work during spca insurance work hours! They have online facilities why am i not able to register!?!
CX
SPCA Pet Insurance
4 years ago
Hi Zeno,
Thank you for your reply. I have passed your query on to the relevant team to reach out to you via email to assist you further.
Kind regards,
Alisa
ZS
Zeno Sukumaran
4 years ago
No one contacted me so i called and spoke to some in AU - they were not able to help since NZ team had gone home 😂! Are you sure our claims won’t be handled the same way!?!
CX
SPCA Pet Insurance
4 years ago
Hi Zeno, I apologise if our team were not available when you called in, our team are available on 0800 812 020
Monday to Friday, 8am to 8pm or via email, enquiries@spcapetinsurance.co.nz However, I have passed your request on to the relevant team who can assist you further. Kind regards, Alisa
CX
SPCA Pet Insurance
4 years ago
Hi Zeno,
I understand that one of our team members have been in touch with you to assist further and discuss your concerns. Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Produktanmeldelser
CX
SPCA Pet Insurance
4 years ago
Hi Zeno,
Thank you for taking the time to share your review with us. We are pleased to hear of the service that you received from our team member and that setting up your policy was made easy. Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.