From my very first inquiry to the final email, Erin was incredibly helpful, responsive, and accurate with all the information she provided. Nothing was ever too much trouble — she handled everything...
Overall Sovereign provided an excellent service with airport lounge thrown in, transfers etc but the hotel simply wasn't up to scratch.
Amber
Sovereign Luxury Travel
1 year ago
Thank you for your feedback.
Our Customer relations team have reached out to you and hope to hear back from you soon.
We appreciate you taking the time to complete this survey about your recent holiday.
Best Wishes
Amber
Customer Experience Manager
Started disappointingly being charged £42 for excess baggage especially as the holiday price was nearly 4k. J2.com more flexible and certainly more pleasant at the desk.
Poor start.
Very good service . Dealt with Helen who was very informative. However I have had an email on my return calling me Florence and with her phone number because I have booked to return with her in 2...
We've been around for more than 40 years now, offering luxury holidays to those on the lookout for a slice of paradise! All our holidays are hand-picked with great attention to detail to create a holiday experience to remember. Whether you're a family looking for some much needed quality time together or a couple seeking a spot of pampering in a romantic setting, we've got the perfect holiday for you.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
We've been around for more than 40 years now, offering luxury holidays to those on the lookout for a slice of paradise! All our holidays are hand-picked with great attention to detail to create a holiday experience to remember. Whether you're a family looking for some much needed quality time together or a couple seeking a spot of pampering in a romantic setting, we've got the perfect holiday for you.