Hugo listened to my requirements and delivered very quickly. He was flexible when I suggested a different flight and even rand me when I emailed on a Saturday.
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TC
Trusted Customer
9 years ago
Hva Trusted Customer sa om Ski Solutions:
Great so far
Never used before so first time and so far service has been very impressive - very friendly, very efficient and very organised
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Trusted Customer
Windsor
9 years ago
Hva Trusted Customer sa om Ski Solutions:
Positive Interactive Experience
We found that Alice at Ski Solutions provided a first class service; we have booked up a chalet for the 12 members of our party in Meribel on the date that we needed to go.
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Trusted Customer
Sydney Australia
9 years ago
Hva Trusted Customer sa om Ski Solutions:
Wonderful service
Extremely helpful and knowledgeable
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Pålitelig kunde
9 years ago
Good service
Very helpful to get the right package for us, dispite not being a standard weeks skiing. Looked in to different departure airports for us, with prices and times. Made a mistake in hotel pricing but...
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Del
Pålitelig kunde
9 years ago
Excellent service and knowledge
Excellent service and knowledge, first time we have used ski solutions but will be using again.
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TC
Trusted Customer
9 years ago
Hva Trusted Customer sa om Ski Solutions:
Very good ski holiday booking
Excellent
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Trusted Customer
London
9 years ago
Hva Trusted Customer sa om Ski Solutions:
It was disappointing when you are paying so much money.
The contact at Ski Solutions had a rather curt manner and made a number of mistakes with the holiday, including the London airport, the availability of the hotel and the transfer arrangements.
Rebecca
Ski Solutions
9 years ago
Dear Andrew
Thank you for taking the time to provide feedback on the service you received from us and I am sorry in this instance it fell short of your expectations. It is hugely regretable that you found your contact to be curt, previous Feefo feedback has been very positive but all feedback we receive is used to help us improve the service we offer and I have addressed your comments with your Account Manager.
As our holidays are tailor made we have to obtain availability from our hotel partners for each individual client. I understand that there was some miscoummunitcation with hotel in regards to check-in dates for the New Year period for which we are very sorry.
In regards to your transfer, the majority of our clients will take a private transfer and as a result we only have a partnership with one company offering shared transfers. After booking your Account Manager found a shared transfer company the offers a far better service, with smaller vehicles and less stops en route, hence the change to your booking.
I hope you have an enjoyable holiday over New Year. If you have any queations prior to departure please do not hesitate to contact our After Sales team on 020 7471 7711.
Kind regards
Rebecca
General Manager
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Pålitelig kunde
9 years ago
Well informed advice. Clear pricing with no add ons.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
