Second purchase made in a couple of weeks and both returned as fawlty
Customer Service
Silver by Mail
9 years ago
Dear Mrs Pirret,
Thank you for your feedback. We sincerely apologise that you have not been fully satisfied with the items purchased from us. We note from your account that the returns department refunded you for you faulty item and admitted that this had been caused by a manufacturing fault. We can confirm that this matter has now been resolved with the supplier. Once again we apologise for this matter and hope that you were happy with the returns procedure.
Kindest Regards Pip @ Silver by Mail
Produktanmeldelser
Customer Service
Silver by Mail
9 years ago
Dear Mrs Pirret,
Thank you for your feedback regarding the Designer Bangle. We sincerely apologise for the manufacturing fault that caused you to have a problem with this bangle. We hope that you were satisfied with the returns procedure for this item and again apologise for the inconvenience this matter has caused you.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Thank you for your feedback. We sincerely apologise that you have not been fully satisfied with the items purchased from us. We note from your account that the returns department refunded you for you faulty item and admitted that this had been caused by a manufacturing fault. We can confirm that this matter has now been resolved with the supplier. Once again we apologise for this matter and hope that you were happy with the returns procedure.
Kindest Regards
Pip @ Silver by Mail