Really dissapointed not just in lack of size but especially the way the necklace was packaged, all twisted! Took 3 of us 1/2 hr to sort! It was a gift for a friend who is totally paraliised from the...
Les mer
Customer Service
Silver by Mail
9 years ago
Dear Miss Lloyd Owen,
Thank you for your feedback. We sincerely apologise that you received a twisted chain. We have recently changed to a new style pouch and it looks like this is what has caused the problem.We would like to thank you for bringing this to our attention to enable us to make a change to avoid this happening again. Should you wish to discuss this further, we would welcome your comments. Please email customer services (contactus@silver.uk.com) should you wish to. Once again we sincerely apologise for this matter and thank you for contacting us to inform us of this. Kindest Regards, Pip @ Silver by Mail
Produktanmeldelser
Customer Service
Silver by Mail
9 years ago
Dear Miss Lloyd Owen,
Thank you for your feedback. Please be advised that we do provide the measurements of our items within the product description. However, we have noted that it is sometimes difficult for our customers to visualise how an earring may look with just the given measurements. We are working on providing images of all our earrings on a model so that this will be easier in future. Should you be unhappy with the earrings, we would be happy to accept return, should the item be unworn. Kindest Regards, Pip @ Silver by Mail
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Thank you for your feedback. We sincerely apologise that you received a twisted chain. We have recently changed to a new style pouch and it looks like this is what has caused the problem.We would like to thank you for bringing this to our attention to enable us to make a change to avoid this happening again. Should you wish to discuss this further, we would welcome your comments. Please email customer services (contactus@silver.uk.com) should you wish to. Once again we sincerely apologise for this matter and thank you for contacting us to inform us of this. Kindest Regards, Pip @ Silver by Mail