I was very disappointed in the way that Silver by Mail carried out their business. Items were ordered on Black Friday as there appeared to be offers, in the event items were purchased at normal...
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Customer Service
Silver by Mail
9 years ago
Dear Mr Cantrell,
Thank you for your feedback. We sincerely apologise that you were disappointed with the service you were provided on this occasion. Please be advised that the promotion you refer to was our Cyber Monday deal which swiftly follows Black Friday every year. Any customers that did contact us regarding this were offered the additional discount, if they qualified. We apologise that you were not aware of this. Please contact customer services (contactus@silver.uk.com) so that they can look into this for you. Kindest Regards, Pip @ Silver by Mail
The order was delivered really quickly and returns are very easy with the Freepost addressed sticker that comes on the delivery note. Silver by Mail are also really easy to contact and very helpful.
I have been a regular customer for many years and have always been very pleased with the quality of the jewellery, the customer service (if I have had to contact them) and their speed of delivery.
I...
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Thank you for your feedback. We sincerely apologise that you were disappointed with the service you were provided on this occasion. Please be advised that the promotion you refer to was our Cyber Monday deal which swiftly follows Black Friday every year. Any customers that did contact us regarding this were offered the additional discount, if they qualified. We apologise that you were not aware of this. Please contact customer services (contactus@silver.uk.com) so that they can look into this for you. Kindest Regards, Pip @ Silver by Mail