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Sandals Resorts Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 11,112 anmeldelser

Customer

Feefo-verifisert

9 years ago

Hva Customer sa om Sandals Resorts:

Sandals were excellent as usual

The Loyalty team were excellent( Barbara, Angela, Alex, Lashae, Shonnell, Dominique and Ama) The entertainment was excellent. We had great report with most of the staff ( Curtley, Tannisha Q, to be...

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Produktanmeldelser

Kjøpsdato: 04/09/2016

Customer

Feefo-verifisert

Berkshire

9 years ago

Hva Customer sa om Sandals Resorts:

Fantastic holiday, great hotel, lovely people, beautiful location and wonderful food

Fantastic service from Aldane in Neptunes, Rushane in Teens and Tweens and Oshane on reception

Produktanmeldelser

Kjøpsdato: 02/09/2016

Pålitelig kunde

Feefo-verifisert

9 years ago

mostly throughout our stay staff were friendly, happy and polite. however one occassion when i spoke to some one asking for help they were rude then began to speak to another staff member in thier...

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Produktanmeldelser

Kjøpsdato: 04/09/2016

Customer

Feefo-verifisert

Glasgow Scotland

9 years ago

Hva Customer sa om Sandals Resorts:

Customer service needs look at

Some staff were exceptional but afraid a lot require customer service training , often you could be Engage in a conversation with them and another member of staff would come in and they would Start...

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Kerry

Sandals Resorts

9 years ago

Hello Richard and thank you taking the time to share you comments with us. We were very disappointed to learn that your stay at Sandals Barbados did not live up to your expectations and your experiences at our other resorts that you have previously visited. As you know we take great pride in providing the very best service and we are truly sorry that this stay was not reflective of this. Please be assured that the concerns you have mentioned are certainly not the norm and have been shared with the resort management teams for their attention, so that they may address these with the relevant departments and where necessary corrective action can be taken.

We truly value your patronage and we hope that in spite of this visit being disappointing to you, your memories and experiences of previous visits will guide you back home to one of our resorts and we look forward to hosting you with the true hospitality that you have previously received.

Produktanmeldelser

Kerry

Sandals Resorts

9 years ago

Hello Richard,

Thank you for providing your further feedback to our customer services department via your travel agent and for taking the time to share your comments in the clarity and detail that you have. We are interested in all our guests experiences and whilst not the norm, we are saddened when we learn that a valued guest has left unsatisfied. Once again we are truly sorry that your recent visit was not as anticipated and did not live up to your expectations from previous visits.

Please be assured that our customer services team will look into all feedback provided and revert back to your travel agent. We do hope that this will convey our commitment to ensuring customer satisfaction and show that your loyalty and patronage is truly valued.

Kjøpsdato: 04/09/2016

Pålitelig kunde

Feefo-verifisert

9 years ago

best time yet

Excellent staff throughout

Produktanmeldelser

Kjøpsdato: 04/09/2016

Pålitelig kunde

Feefo-verifisert

9 years ago

lovely holiday

Very courteous and professional staff

Produktanmeldelser

Kjøpsdato: 04/09/2016

Pålitelig kunde

Feefo-verifisert

9 years ago

Gone downhill since 2014

Contrary to our last visit where the team seemed happy and buoyant, we would say 50% of the Beaches staff seemed unhappy, grumpy, not very well trained or just rude. A real shame.

Kerry

Sandals Resorts

9 years ago

Dear Valued Guest,

Thank you for your feedback. We were disappointed to read your comments regarding the team and we are so sorry that the service you received on your latest visit was not reflective of the service you have come to know and love. As you know we are a service orientated organisation and take our guests comments very seriously. Please be assured that we have shared your comments with the resort management team for their immediate attention and action. We are pleased that despite your noted disappointment, you still love the resort and we look forward to welcoming you home again in the future and showing you the true warm hospitality that you have experienced previously.

Produktanmeldelser

Kjøpsdato: 04/09/2016

Customer

Feefo-verifisert

Sayers Common West Sussex UK

9 years ago

Hva Customer sa om Sandals Resorts:

Excellent Fun Relaxing very enjoyable

The customer service in every department was absolutely excellent in my opinion they went beyond all our expectations to make sure we had a fantastic time. My only complaint is I wish we had booked...

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Produktanmeldelser

Kjøpsdato: 04/09/2016

Customer

Feefo-verifisert

Haverhill, Suffolk

9 years ago

Hva Customer sa om Sandals Resorts:

Staff beyond belief!

The staff were impeccable, in particular we should mention Shawna, Canute and Rick O'Neil. They went above and beyond our expectations, and made our holiday spectacular.

Produktanmeldelser

Kjøpsdato: 04/09/2016

Customer

Feefo-verifisert

Essex

9 years ago

Hva Customer sa om Sandals Resorts:

A holiday worth having

Staff are friendly and always willing to help. Food in the many restaurants is very good. Resort is clean and well laid out. Overal a very good holiday

Produktanmeldelser

Kjøpsdato: 03/09/2016

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Sandals Resorts-anmeldelser

Sandals BarbadosFlere anmeldelser av dette produktet (2,900)Vis produktnettstedet

Beaches Ocho RiosFlere anmeldelser av dette produktet (17)Vis produktnettstedet

Sandals Halcyon BeachFlere anmeldelser av dette produktet (2,073)Vis produktnettstedetwe really enjoyed our stay. this was our second time visiting for our anniversary. however there was alot of improvement being done with builders starting at 8 in the morning making it impossible...Les mer

Sandals BarbadosFlere anmeldelser av dette produktet (2,900)Vis produktnettstedetI have been to another sandles and was extremely disappointed in the level of service .

Beaches NegrilFlere anmeldelser av dette produktet (18)Vis produktnettstedetBest beach in Jamaica one love

Sandals Halcyon BeachFlere anmeldelser av dette produktet (2,073)Vis produktnettstedetThe resort is beautiful and food choices were varied

Beaches Turks & CaicosFlere anmeldelser av dette produktet (30)Vis produktnettstedetDespite the above criticism we still love it.

Sandals Grande St. LucianFlere anmeldelser av dette produktet (1,039)Vis produktnettstedetThis resort is just amazing it has everything to please everybody whether you want a quiet time have fun with the activities or just have romantic lazy days. The staff are so friendly and achieve in...Les mer

Beaches NegrilFlere anmeldelser av dette produktet (18)Vis produktnettstedetSuperb resort, clean and tidy throughout. So well thought out, incredibly well run.

Sandals LaSource GrenadaFlere anmeldelser av dette produktet (2,004)Vis produktnettstedetVery happy holiday. Resort was clean and inviting. Staff always willing to help. Well worth visiting.

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