Shoes have been delivered to wrong address by dpd and while this is not the run companyâs fault theyâre not replying to me on how to address the situation so Iâm basically ÂŁ126 out of pocket so wonât...
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Tom Le Lievre
Run Company
4 years ago
Hi James,
Thank you for your feedback.
I can appreciate your frustration with DPD failing to deliver to the correct address. This is the last thing we want to happen to our customers and we are so sorry that it did.
I would like to point out that we did respond to your communication and we also sent a replacement shoe, which you now have. We would never leave a customer without their order if DPD didn't deliver.
Let me apologise again and thank you for shopping with us :)
Kind regards,
Tom
JD
James Dodds
4 years ago
All worked out well in the end thanks to Tom at the run company
I am truly impressed: in an era of generally excellent customer care, Run Company has excelled. Not only were their products cheaper than the European running superstores, but they dispatchedcthe...
I have shopped at Run Company Chichester for a number of years, their service is excellent and the staff are knowledgeable which is imperative when you are choosing trainers in particular as they...
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