Ordered three red flowered Monet water lily mugs and three with white flowers and order acknowledged. Afterwards, advised no red mugs and shipped white only. The way I see it is a .
+ Lack of...
I ordered 3 items which were delivered quickly and were well packaged. I have ordered items from the RA before and have always been happy with the service.
The company says I can use my membership to gain 10% discount but this was not accepted and I was not given a discount.
Lucy
Royal Academy of Arts
10 years ago
Thank you for sending us your feedback, and we sincerely apologise that you weren't able to redeem your 10% Friends discount. Therefore, we have now refunded you the £2 from your purchase.
To ensure that you always get your discount code in the future, I would recommend sending an email with your details to our Friends Department at friends@royalacademy.org.uk, who will add you to the email newsletter list that includes the monthly 10% discount code.
Thank you very much for your continued support of the Royal Academy.
Having had card verification problems online, emailed RA shop for advice.
Very quick and helpful response with a personal contact. Then ordered by phone and again,
received excellent service.
I would...
Les mer
Lucy
Royal Academy of Arts
10 years ago
We are very pleased to read your review recommending the Royal Academy online shop and glad that we were able to assist you in ordering your Summer Exhibition Illustrated 2016 book. Please get in touch if we can offer any further assistance in the future, as we would be happy to help.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.