As stated before, mix up at airport when coach and courier not there was disappointing
Riviera Travel
Riviera Travel
3 months ago
We're pleased to hear that you thought our customer service overall was good.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
Thank you for posting your review. While we were pleased to hear that you thought the food and on-board staff were excellent, we regret to learn that a mix up at the airport delayed the start of your holiday. Please be assured that this has been investigated with our partnered supplier and we understand that the appropriate redress was processed while you were on the cruise, for the inconvenience and delay.
Experience with phone calls to the Riviera office was mixed, with some conflicting advice given. Some issues seem to be made more complicated than they needed to be!
The ladies on the Riviera...
Les mer
Riviera Travel
Riviera Travel
3 months ago
We are sorry to hear that your experience with our phone calls was mixed, and that some advice you received was conflicting. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
We are very pleased to hear that the ladies on the Riviera emergency helpline were fantastic, sympathetic, and helpful. We will be sure to pass on your kind words to them. We hope that we can improve your experience with our phone service in the future.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you had such a wonderful experience on the Budapest to The Black Sea River Cruise. It's fantastic to know you enjoyed your cabin and the river views, and that our staff, including Stan, provided you with excellent service and helpful information. We appreciate your kind words.
Excellent. All very well organised and informative. Tour manager Scott was outstanding!
Produktanmeldelser
Kjøpsdato: 05/07/2026
0
Del
SU
Susan
Feefo-verifisert
GBR
3 months ago
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 5* rating
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
It's wonderful to hear that you enjoyed your Douro, Porto & Salamanca River Cruise so much and felt that it offered excellent value. We're delighted that the inclusive food and drinks package, along with the attentive service from our entire crew, contributed to a memorable experience. We appreciate you highlighting the perfect balance between relaxation and daily excursions. We look forward to welcoming you on another river cruise with us in the future.
Kjøpsdato: 02/07/2026
0
Del
Pålitelig kunde
Feefo-verifisert
3 months ago
Average.
Riviera Travel
Riviera Travel
3 months ago
We appreciate you taking the time to share your feedback.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
Thank you for sharing your feedback on your recent trip. We're glad to hear that you found the tour to be comprehensive and informative, and that you appreciated the coach driver and the excursions. We understand your observation regarding the cost of Switzerland
The transfers were much more arduous than expected. We would have preferred to have had more detailed information about this at the time of booking with a view to looking at alternative arrangements....
Les mer
Riviera Travel
Riviera Travel
3 months ago
The transfers were much more arduous than expected. We would have preferred to have had more detailed information about this at the time of booking with a view to looking at alternative arrangements. We would have liked to have added some days in a hotel before or after the cruise, but when we requested this we were told it was not possible. We were led to believe when initially booking that this would be possible at a later date.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
We are so pleased to hear that you had an excellent river cruise and excursions, and that you found our guides, tour managers Tony and Chloe, and the onboard staff to be superb, brilliant, friendly and helpful. It’s wonderful that you were comfortable in your cabin with its ample storage, and enjoyed our public areas which were kept spotlessly clean and not overcrowded. We're also delighted that the food was of a high standard. We appreciate you sharing your feedback regarding the airport journeys.
We had trouble both ends getting assistance for my husband who needed wheelchair assistance. The return trip from Marseille was a nightmare. The lady who picked us up left us at the coach because she...
Les mer
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback about your recent travel experience. We are sorry to hear about the difficulties you encountered with the wheelchair assistance arrangements, particularly on your return journey from Marseille. We appreciate you bringing this to our attention.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
We are so pleased to hear that you had a beautiful holiday experience on the Burgundy, the River Rhone & Provence Cruise. It's wonderful to know that our staff made such a positive impression and that you are planning to travel with us again.
Generally good
Still waiting for a refund of fees for cancelled trips but this has been notified to Riviera
Riviera Travel
Riviera Travel
3 months ago
We are pleased to hear that you found your experience to be generally good. We appreciate you bringing your refund query to our attention.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
Thank you for your review. We're delighted to hear you enjoyed your trip to such a beautiful part of the world and appreciate you sharing your thoughts on the new ship. We'll certainly take your feedback regarding the lounge facilities and staircase access on board.
Excellent, again no problems, always received clear communication regarding meeting times etc. Hotels were fine, and what was needed.
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent experience with us again and that our communication regarding meeting times was clear. We are also pleased that you found the hotels to be suitable. We appreciate your continued custom.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
Thank you for your wonderful review of our Classical Spain holiday. We are delighted to hear that you found the holiday brilliant and well organised, and that our Tour Guide was helpful. It's also fantastic to know that the tours were well planned and informative, and that you had such positive group interaction. We truly appreciate you choosing Riviera Travel.
Great organisation but a bit more detail in the itinerary (always subject to change)
Riviera Travel
Riviera Travel
3 months ago
Thank you for your feedback. We're glad to hear you found our organisation to be great. We appreciate you sharing your thoughts on the itinerary details and will certainly take your comments into consideration.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
We are so glad to hear that you had such a wonderful experience on our Classical Spain tour, and that Charlene and our local guides were able to enhance your journey with their expertise and engaging commentary. It's fantastic to know that you appreciated the seamless flow of information and the depth of historical insight provided throughout your trip.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
