Keys to be collected from a lock box, but despite being told the entry details there was no notes re departure. Such as where/what to do with rubbish etc..
I had an excellent experience with Reserve Apartments.
From the very beginning, communication was clear, friendly, and professional.
The booking process was smooth and straightforward, and they made...
Zero responsibility. They kept wanting more and more proof, denying any responsibility for a mattress with collapsed springs. Destroyed our overseas holiday
Emma Poulton
Reserve Apartments
11 months ago
Dear Fleur,
We’re sorry to hear your stay didn’t meet expectations and regret any discomfort you experienced. We take guest feedback seriously and always aim to address any concerns promptly and fairly.
You mentioned being affected by the bed quality to the point of requiring prescription medication, which did come as a surprise, as this hasn’t been raised in previous reviews.
Regarding the furniture, the property is typically chosen for its location and relaxed style. While we provided a mattress topper during your stay, we do understand that comfort is a personal experience.
In relation to your compensation request — given the scale of what was being asked — we requested a single form of basic confirmation that the medication had been purchased locally (for example, a receipt or online transaction). We understood this might not be available physically, but unfortunately, nothing was provided. A photo of the medication alone, without supporting context, doesn’t allow us to process a claim of that nature. We always aim to be fair where appropriate and when reasonable evidence is provided.
Thank you also for raising the bathroom leak. We’ve already investigated and are continuing to follow up with the upstairs tenant to help bring this to resolution.
Reserve Apartments are specialists in holiday and corporate apartments in Edinburgh & Glasgow. With online availability and price information, it's possible to book our wide range of apartments instantly via our website.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Reserve Apartments are specialists in holiday and corporate apartments in Edinburgh & Glasgow. With online availability and price information, it's possible to book our wide range of apartments instantly via our website.
