Always polite but don't always listen... more haste less speed. Said wire and poles delivered, hurdle not delivered yet had to endure screen shot of small package of wire being delivered as proof of...
Les mer
primrose-uk
Primrose
5 months ago
Thank you for the honest feedback and for your patience – I’m really sorry the delivery experience fell short, especially around the missing hazel hurdle and proof of delivery. Please email our team with your order details so we can investigate this with the courier and put things right.
Very helpful and informative about when items would be back in stock and easy to contact via phone.
primrose-uk
Primrose
5 months ago
Thank you for your feedback and kind words about our team and phone support. We’ll use your comments about the basics to improve our products and overall service.
Produktanmeldelser
primrose-uk
Primrose
5 months ago
Thanks for taking the time to leave such detailed feedback. I’m sorry the planter arrived without instructions and that you had issues during assembly, but I’m glad you found it an affordable way to organise your plants – we’ll use your comments to improve our packaging and guidance.
online order placed, efficient dispatch and delivery.
primrose-uk
Primrose
5 months ago
Thank you for your order and lovely feedback – we’re delighted to hear your solar pond fountain arrived quickly and efficiently. 🌿💧
Produktanmeldelser
primrose-uk
Primrose
5 months ago
Thank you for sharing your experience and setup – using the detachable filter and a larger compatible panel as backup is a smart way to extend the life and reliability of your solar pump. If you ever need help choosing a replacement or troubleshooting, please email us with your pump’s product code and we’ll be happy to advise.
Thanks for your feedback. We’re sorry your experience wasn’t smooth, and we’ll use your comments to improve.
Produktanmeldelser
primrose-uk
Primrose
5 months ago
I'm really sorry your hazel hurdles arrived in such poor condition. Damaged items reported to us are replaced free of charge, or you can return them for a refund, so please email our customer care team with your order details so we can resolve this quickly.
primrose-uk
Primrose
5 months ago
We're really sorry your hurdles arrived late and damaged – that must have been very frustrating. Please contact our customer care team so we can arrange a return or replacement in line with our returns policy.
Thanks for your feedback and we're sorry the packaging let you down. We’ll pass this on to improve future orders; if anything arrived damaged, please contact our customer service team so we can help.
Produktanmeldelser
primrose-uk
Primrose
5 months ago
Thanks for taking the time to share this – I’m sorry about the poor packaging and damaged parts, but I’m glad our customer services team were able to sort a replacement quickly for you.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.