Massive price increase and dismal customer service
Poor
James
Plan Insurance Brokers
7 months ago
Thank you for your feedback. We are sorry to hear that you felt the service you received was below expectations. However, after reviewing your case, we do not believe your comments are warranted.
Unfortunately, insurance prices continue to rise, and at each renewal we conduct a full market analysis to ensure we are offering the most competitive option for your needs. Your renewal invitation was issued based on the same details as last year with your existing insurer.
To help keep costs down, we also offer an online renewal discount when no changes are required. Our email and portal communications explain that, to qualify for this discount, the renewal must be completed online at least three working days before the renewal date to avoid any issues or necessary amendments.
We can see that you reset your password on 21 September, and we attempted to contact you on 23, 26, and 29 September to discuss your renewal but unfortunately did not receive a response. If we are unaware that you are experiencing any difficulties, we are unable to provide assistance in resolving them.
Kind regards,
Plan Insurance Brokers
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.