Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Petcover New Zealand Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 582 anmeldelser

Katie Phillips

Feefo-verifisert

6 years ago

Hva Katie Phillips sa om Petcover New Zealand:

The person who helped me was good.

Nicholas Thorburn was very professional and friendly. He did a good job.

Petcover Group

Petcover New Zealand

6 years ago

Hi Katie, Thank you for the five star review! We are so glad to hear that you have been happy with the service we have provided and found our staff to be friendly and professional. I will pass this feedback onto Nicholas. Kind Regards, Mireia Petplan Social Team

Claire Hinton

Feefo-verifisert

6 years ago

Hva Claire Hinton sa om Petcover New Zealand:

Great proactive customer service.

Petcover Group

Petcover New Zealand

6 years ago

Hi Claire, Thank you for your great five star review! We are so glad to hear that you have been happy with our customer service. Kind Regards, Mireia Petplan Social Team

Dave Howarth

Feefo-verifisert

Whitianga

6 years ago

Hva Dave Howarth sa om Petcover New Zealand:

Very easy to talk to and they answered our questions well. The information and documents arrived when they said they would, straight forward and easy to understand.

Petcover Group

Petcover New Zealand

6 years ago

Hi Dave, Thank you for taking the time to review us and providing this great feedback. We are glad to hear that you have been happy with our service and that the information we provided was easy to understand. Kind Regards, Mireia Petplan Social Team

Pålitelig kunde

Feefo-verifisert

6 years ago

Easy to deal with, good customer services

Petcover Group

Petcover New Zealand

6 years ago

Hi There, Thank you for the five star review! We are glad to hear you have been happy with our customer service. Thank you for taking the time to review us. Kind Regards, Mireia Petplan Social Team

Shirley Robinson

Feefo-verifisert

Auckland

6 years ago

Hva Shirley Robinson sa om Petcover New Zealand:

Excellent customer service and cheaper than competitor for more cover.

Excellent - were able to talk me through the cover compared to competitors and when I asked for a call back to set up from a particular day someone rang me back at the appropriate time.

Petcover Group

Petcover New Zealand

6 years ago

Hi Shirley, Thank you for the great five star review! We are thrilled to hear you have been happy with customer service we have provided and are happy with our cover. Kind Regards, Mireia Petplan Social Team

Pålitelig kunde

Feefo-verifisert

6 years ago

Quality Service

Very professional approach to customer yet very cheerful. They will make sure that all questions you may have in mind will be completely explained and clarified.

Petplan Australia

Petcover New Zealand

6 years ago

Hi There, Thank you for the wonderful five star review! We are so glad to hear you have been happy with the service we have provided and that your questions were answered and clarified. Kind Regards, Mireia Petplan Social Team

Rebecca Shorter

Feefo-verifisert

6 years ago

Hva Rebecca Shorter sa om Petcover New Zealand:

The person I dealt with was friendly, thorough and very informative. I would have no hesitation in recommending Petplan to friends and colleagues.

Petplan Australia

Petcover New Zealand

6 years ago

Hi Rebecca, Thank you for the amazing five star review! We are so glad to hear that you have been happy with the service we have provided and that you would recommend Petplan to your friends and colleagues. Kind Regards, Mireia Petplan Social Team

Sue Thomson

Feefo-verifisert

6 years ago

Hva Sue Thomson sa om Petcover New Zealand:

Quick and easy registration. Haven't tried to claim anything yet.

Petplan Australia

Petcover New Zealand

6 years ago

Hi Sue, Thank you for taking the time to review us and award us 5 stars! We appreciate the feedback. Kind Regards, Mireia Petplan Social Team

Jenny

Feefo-verifisert

Christchurch

6 years ago

Hva Jenny sa om Petcover New Zealand:

Great to deal with

Ingrid, who I dealt with over the phone, was marvellous. She went through the plans thoroughly with me, pointing out the differences and also telling me about any discounts I could be eligible for,...

Les mer

Petplan Australia

Petcover New Zealand

6 years ago

Hi Jenny and Jonathan, Thank you for the amazing 5 star review! We are so glad to hear that our customer service representative was helpful and made the process easy for you. I will pass this feedback onto Ingrid. Thank you for taking the time to review us. Kind Regards, Mireia Petplan Social Team

Pålitelig kunde

Feefo-verifisert

6 years ago

Misdiagnosis

Disappointed with exclusions placed on my plan due to vet notes which had only shown discussions and possible reasons for brachycephalic syndrome and talks with the vet how it can be diagnosed....

Les mer

Petplan Australia

Petcover New Zealand

6 years ago

Hi There, Thank you for taking the time to review us and and providing your honest feedback. I have passed this feedback onto our underwriting department. If you would like to discuss your policy further please contact our friendly customer service team on 0800 255 426. Please let me know if I can assist you with anything else. Kind Regards, Mireia Petplan Social Team

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Petcover New Zealand-anmeldelser

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?