Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Petplan-anmeldelser

Viser alle 73,019 anmeldelser

Pålitelig kunde

Feefo-verifisert

17 days ago

Death of Pet Dog

polite helpful kept us updated on progress The operator who dealt with us was kind and empathetic

Kjøpsdato: 02/10/2026

Pålitelig kunde

Feefo-verifisert

18 days ago

Hassle free and efficient

We hardly had to do anything. Our vets dealt directly with PetPlan. We were kept updated with the progrrss of our claim and it was painless and hassle free, allowing us to focus on our dog's recovery.

Kjøpsdato: 04/10/2026

Pålitelig kunde

Feefo-verifisert

18 days ago

Kjøpsdato: 04/10/2026

Mrs Sue Ward

Feefo-verifisert

GBR

18 days ago

Hva Mrs Sue Ward sa om Petplan:

Outstanding customer service.

Outstanding customer service. Every detail was discussed in a clear and straightforward way. Extremely professional, friendly and helpful. I spoke to a lovely lady called Afton.

Kjøpsdato: 30/09/2026

Pålitelig kunde

Feefo-verifisert

18 days ago

Very quick decision and payment.

Kjøpsdato: 04/10/2026

Pålitelig kunde

Feefo-verifisert

18 days ago

Understanding and helpful

I have a major problem with my dog.Petplan were very helpful and understanding, and they paid me out and explaining what would happen in the future.

Kjøpsdato: 04/10/2026

Pålitelig kunde

Feefo-verifisert

18 days ago

After losing Lily you were there in support which at the time was most appreciated. Thank you for superb service.

Kjøpsdato: 04/10/2026

Pålitelig kunde

Feefo-verifisert

18 days ago

Very expensive renewal quote

Had a free 4 week policy for my kittens after I adopted them. I had one occasion to try a claim but it was below the value of the excess so was rejected. When that policy came to an end, their quote...

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Alison

Petplan

17 days ago

Hi there, thank you for taking the time to share your experience, and we're glad we could provide cover for your kittens during those first important weeks! We completely understand that price is an important factor when choosing pet insurance — it's only natural to compare options and find what works best for you. What we'd like to highlight is that not all insurance policies are the same. Sometimes the difference in price reflects meaningful differences in what's covered when your pets need it most — and that peace of mind can make all the difference during an unexpected vet visit. That said, we know every pet owner's situation is unique, and we respect your decision. If your circumstances ever change or you'd like to explore our range of plans, we'd be happy to welcome you and your kittens back. Thanks, Alison - The Customer Service Team

Kjøpsdato: 04/10/2026

Pålitelig kunde

Feefo-verifisert

18 days ago

Communication

Service was actually good. However communication could be better. I thought my claim was taking a long time but when I checked my bank account I found the payment. An email would have been helpful.

Kjøpsdato: 03/10/2026

Pålitelig kunde

Feefo-verifisert

18 days ago

i have two dashounds on the pet plan works out a lot better than paying straight up for things

Kjøpsdato: 03/10/2026

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Feefo Trusted Service Awards

Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

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