Nalina thank you for your feedback. Whilst our telephone support is only open during office hours we do aim to reply to all emails to our customer services email within an hour up to Midnight weekdays and 10pm at the weekend. Our Customer Service email address is cservice@pedalsure.com. We apologise if we did not meet these standards.
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Pålitelig kunde
Feefo-verifisert
9 years ago
Documents make reference to policy excess and exemption period - as per the policy schedule. but I don't have a policy schedule. Why not just state what they are
Phil Cooper
Pedalsure Ltd
9 years ago
Thank you for your feedback. We apologise if you have not found our process to be transparent. My goal is firstly to ensure that you receive any required information, then or before we will be pleased to refund you if you are not fully satisfied with our terms.
We do list Excess in the Table of Cover on the Website and also FAQ's. We are open to discussing improving positioning.
Please be kind enough to email me directly on phil.cooper@pedalsure.com where I will be pleased to attend to your feedback.
Pålitelig kunde
9 years ago
So if its on the website - why say its in the policy schedule ?
plus a web site can be updated. I thought these details would be static and legally binding ?
Phil Cooper
Pedalsure Ltd
9 years ago
Thank you for highlighting. Having resent the policy certificate, you have bought to our attention that we need to do more to make sure that we show clearly that there is no excess or exemption period on our Bronze, Silver or Gold Policies. We apologise again for any inconvenience.
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Pålitelig kunde
Feefo-verifisert
9 years ago
Easy to use
Phil Cooper
Pedalsure Ltd
9 years ago
Thank you for your positive feedback
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Trusted Customer
Feefo-verifisert
9 years ago
Hva Trusted Customer sa om Pedalsure Ltd:
Only just insured so can't say to much.
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Trusted Customer
Feefo-verifisert
Telford
9 years ago
Hva Trusted Customer sa om Pedalsure Ltd:
Highly Reccomended
First time I made an application for Insurance to cover myself in case of accident. The Process was easy to navigate and complete.
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Trusted Customer
Feefo-verifisert
Southampton
9 years ago
Hva Trusted Customer sa om Pedalsure Ltd:
Best bicycle insurance I could find!
Simple, cheap and gives all the cover I need.
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Pålitelig kunde
Feefo-verifisert
9 years ago
Us of web site
The member of staff was very helpful. I wish ou made it easier to do it by telephone and for others easily to pay for the insurance.
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Trusted Customer
Feefo-verifisert
Bristol
9 years ago
Hva Trusted Customer sa om Pedalsure Ltd:
Very competitive
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Trusted Customer
Feefo-verifisert
Cotswolds
9 years ago
Hva Trusted Customer sa om Pedalsure Ltd:
Pedalsure - easy to do business with.
Easy to get a quote and easy to buy. No hassle experience, and a straight forward purchase. Based on this limited experience would probably buy from them again.
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Trusted Customer
Feefo-verifisert
Johnson
9 years ago
Hva Trusted Customer sa om Pedalsure Ltd:
Great cover and really competitively priced. Gives me great peace of mind knowing if anything should hapen then all bases are covered.
Thanks
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