Thank you for taking the time to feedback your recent purchase, i'm sorry you felt that you could not come to us first to query the whereabouts of your order. Please accept our sincerest apologies that you have yet to receive your order, I have raised this with Royal Mail as your order is on a tracked service and appears to have been originally misdirected but should have been with you before now. This is now being investigated so that we can resolve this for you.
Please feel free to contact us to discuss your order at any time.
Customer Services Team Leader