Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
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Pålitelig kunde
Feefo-verifisert
2 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
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Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Just started
So far, so good. Easy to set up and reasonable price.
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Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Excellent insurance for your bike
Excellent price and product.
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AD
Andy D
Feefo-verifisert
2 years ago
Hva Andy D sa om Cycler:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
2 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
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IG
Ivor G
Feefo-verifisert
Lincoln
2 years ago
Opplastede medier
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Hva Ivor G sa om Cycler:
Simple and Competitive
Simplicity in obtaining quote and competitiveness compared to others together with user friendly web site.
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Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Comprehensive insurance
I thought the insurance they offer is comprehensive without charging a big excess. It was easy to purchase. I have just bought the insurance but haven’t needed to use it yet.
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MI
Mick
Feefo-verifisert
York
2 years ago
Hva Mick sa om Cycler:
Friendly and helpful
Friendly helpful chat offering various solutions
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Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Bought via Muc off - simple and reasonable price
I bought the policy via Muc Off. Only thing I didn't see anything about was providing documentation - I was asked after purchasing - so had to provide a picture of bike, receipt and proof of gold...
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Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Good price for insurance and simple to purchase online
Had a 14 day free trial period offered when I bought the bike , then offered a
reasonable quote for a policy for a year. It was all very simply explained and easy to
complete the form online.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
