Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
Del
TC
Trusted Customer
Tredjepartsverifisert
6 years ago
Hva Trusted Customer sa om Cycler:
Reliable
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You now where we are if you need anything else. Team NextGen
0
Del
UA
Umar Bin Aamir
Tredjepartsverifisert
6 years ago
Hva Umar Bin Aamir sa om Cycler:
Very good customer service !
Reasonable price plans !
0
Del
TC
Trusted Customer
Tredjepartsverifisert
6 years ago
Hva Trusted Customer sa om Cycler:
Excellent claims service.
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. We're really happy that you've been looked after by our Claims team. You know where we are if you need anything else and at any time. Team NextGen
0
Del
KP
Kirsty Perry
Tredjepartsverifisert
6 years ago
Hva Kirsty Perry sa om Cycler:
Excellent
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
Del
TC
Trusted Customer
Tredjepartsverifisert
6 years ago
Hva Trusted Customer sa om Cycler:
I've had two claims with them and they've dealt with both without problems.
My only gripe is the time it takes to get the claim started and the time to respond to emails, both of which could be...
Les mer
Alan
Cycler
6 years ago
Thanks so much for leaving us a review. we do understand that registering a new claim can be a little cumbersome, this is to ensure we're validating and eradicating fraud to ensure we can continue to offer low prices and a great level of service. We've shared your feedback on e-mail replies with our claims team and will follow this up to ensure an improved service is offered. Thanks, Team NextGen
0
Del
MF
Mark Faull
Tredjepartsverifisert
6 years ago
Hva Mark Faull sa om Cycler:
Excellent service , Brilliant cover ,really friendly & helpful people
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
Del
TC
Trusted Customer
Tredjepartsverifisert
6 years ago
Hva Trusted Customer sa om Cycler:
Don't bother going for the Instant Cover!
I had to buy new insurance as my old policy was running out and was looking expensive to renew. So I had to get instant cover from Next Gen to make sure my...
Les mer
Alan
Cycler
6 years ago
Thanks for your review, we appreciate all feedback. We're passionate about service and we want to get everything right.
We're glad we got to speak with you over the telephone and as advised, unless you submit proof of ownership and schedule some time with us to go through the claim notification process we can't proceed. We have investigated and it appears your policy data was not shared with our Claims team instantly, this was a technical error for which we do and have apologised and has now been fixed, however, this has not impacted the time it has taken to progress your claim. we do hope you're able to schedule the time with our team to progress your claim.
We do offer what we advertise, we do also need information from you and a little of your time to progress the claim. Thanks, Team NextGen
1
Del
TC
Trusted Customer
Tredjepartsverifisert
6 years ago
Hva Trusted Customer sa om Cycler:
Thankfully I was able to get a replacement phone to tide me over while waiting for the insurance claim to process, as I started the claim process about 3 weeks ago and still absolutely NOWHERE near...
Les mer
Alan
Cycler
6 years ago
We're really disappointed to read this review because as we've advised over the telephone and on several occasions, unless you pay the policy excess we cannot progress your claim. We've attempted to call, e-mail and chase the payment repeatedly. Please do get in touch if you'd like to progress your claim. Thanks, Team NextGen
1
Del
GG
Garry Galloway
Tredjepartsverifisert
6 years ago
Hva Garry Galloway sa om Cycler:
Excellent
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
