Quick response to my questions, called me and very helpful.
0
Del
KR
keith rolink
Feefo-verifisert
5 months ago
0
Del
DW
Dave Williamson
Feefo-verifisert
GBR
5 months ago
Hva Dave Williamson sa om Cycler:
Cycler ebike insurance
Website was easy to use & select what levels of insurance I actually required. Price was very competitive too. Documents were sent via email & easily downloaded via my account.
0
Del
Pålitelig kunde
Feefo-verifisert
6 months ago
Easy to use
0
Del
Pålitelig kunde
Feefo-verifisert
6 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
6 months ago
Arranging Policy Work OK.
Arranging a new policy online is similar to other bicycle insurance providers. The requirement to upload photos from the mobile phone on which they were taken, to activate the policy, worked well....
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0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Alan
Cycler
2 months ago
Hi Matthew,
Thank you for taking the time to leave a review score. Unfortunately you didn't share any detail of your experience and what led to your 1 star review so I've been looking into your file to understand why you may have felt unhappy and also to ensure that potential customers of Cycler are furnished with further information to allow them to make an informed decision if considering insuring with Cycler.
I can see that you incepted a cycle insurance policy with us but could not evidence that you owned the cycle, known as proof of purchase, as such, you would not have been covered in the event of a claim because you don't fit the criteria to ensure you're covered.
We do make it really clear when purchasing your insurance that you must be able to evidence your financial interest in the item being insured, much like you would for a car for car insurance or a house for home insurance. We do this with a simple and clear tick box stating that you understand you'd need to be able to evidence that you own the cycle. You did tick this box when purchasing.
I'm sorry you felt dissatisfied but we'd never want you to be in the position of making a claim having paid a premium and to not be covered. We're always keen to prevent such a situation and ensure that you are eligible for the insurance you've taken out.
Team Cycler
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Great value for money
Excellent value for money, customer care very responsive to all my questions about locking the bike and different scenarios
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
