The temporary free 14 day bike insurance was very easy to set up and gave us a sense of security for what are to us significant purchases and also gave us breathing space to search for and compare...
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Pålitelig kunde
Feefo-verifisert
3 years ago
Excellent - reasonable premium and simple to arrange
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Pålitelig kunde
Feefo-verifisert
3 years ago
Good coverage and price.
Competitive price and good standard cover. Website was easy to navigate making the purchase easy. Unable to comment on the actual claims process and experience.
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HN
Hugh Neal
Feefo-verifisert
Erith
3 years ago
Hva Hugh Neal sa om Cycler:
Second to none.
The customer service at NexGen Insurance is second to none. I had some problems getting my insurance policy payment authorised by my bank. Karen at NexGen phoned me and we resolved the problem within...
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TG
Tracy Goodall
Feefo-verifisert
3 years ago
Hva Tracy Goodall sa om Cycler:
honest and straightforward
very competitive price and easy online system
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Pålitelig kunde
Feefo-verifisert
3 years ago
Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
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Pålitelig kunde
Feefo-verifisert
3 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
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Pålitelig kunde
Feefo-verifisert
3 years ago
Just started
So far, so good. Easy to set up and reasonable price.
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Pålitelig kunde
Feefo-verifisert
3 years ago
Excellent insurance for your bike
Excellent price and product.
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AD
Andy D
Feefo-verifisert
3 years ago
Hva Andy D sa om Cycler:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
3 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
