I found Mundy Cruising very friendly and achieved a good understanding of what I wanted. They dealt with my booking efficiently which resulted in an outstanding river cruise experience. I would...
First class advice, based on excellent knowledge of the product we were looking for. Yes, I would definitely recommend them.
Produktanmeldelser
Kjøpsdato: 25/07/2023
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Pålitelig kunde
Feefo-verifisert
3 years ago
Overall admin and advice was good, but we felt rather let down not to be advised that a key port call had changed on the itinerary. We only realised this the day before we were due to get into...
Les mer
Alexander
Mundy Cruising
3 years ago
Many thanks for taking to time to provide us with this feedback. I’m so sorry to hear about the stress changing your sightseeing plans caused. We had been informed by Windstar of the itinerary amendment in May and, having checked, I can see Helen passed this information on via email the day after we were notified. I’m so sorry that it was something you missed, in future we’ll make sure to request acknowledgement of such changes and follow up it we don’t hear back. Thank you for your comments that overall our admin and advice were good. If we can be of any help with any future cruise please then please don’t hesitate to let us know.
Sincerely
Alexander Loizou
Director of Sales and Marketing
Pålitelig kunde
3 years ago
Hi Alexander, as per my email yesterday with Helen, sincere apologies. I've found the May email, which had the actual Windstar advisory very low down, so not easily visible when viewed on my phone. I focused on Helen's typing about the new departure time, as that was top of mind in organising a lunch in Edinburgh with a friend pre-departure, and didn't realise there were any other changes afoot. Yes, agree, ensuring a response from the client that they've not missed something like this would be a good backstop!
I've therefore revised my rating for Mundy. Apologies again. :)
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.