Move Dance-anmeldelser

Hi, Thank you for your review. We're sorry to hear your order hadn't arrived when you left your review. We can see from the tracking that it was delivered two days later, and we hope everything arrived safely. We appreciate your patience, and if there's anything further we can help with, please don't hesitate to contact our customer care team.Marion @ MOVE DANCE

Hi, Thank you for your review. We're sorry to hear the small size wasn't the right fit. We can see that a medium was ordered afterwards, and we hope this is a much better fit for you. If you do need any further assistance, please don't hesitate to get in touch with our customer care team. Sophie @ MOVE DANCE

Hi, Sorry for the delay in getting back to you. I can see that since you left this review, one of our Customer Care agents has responded to your email and provided the next steps to help resolve this for you. If you need any further assistance, please don't hesitate to get back in touch and we'll be happy to help. Sophie @ MOVE DANCE

Hi, Thanks for your reply, and I'm sorry again for the frustration this experience has caused. Just to reassure you, we wouldn't expect you to pay delivery again to receive the correct size. I can see that one of our Customer Care team has since emailed you with a free delivery voucher code for your replacement order, so you won't be charged for shipping again. I appreciate that you've had to contact us several times before receiving a response, and I'm sorry for the delay you experienced. That's not the level of service we aim to provide. If there's anything further we can help with, please reply to the email from our Customer Care team, or get in touch via phone or live chat, and we'll be happy to assist. Sophie @ MOVE DANCE