It took 3 phone calls to get an incorrect item sent.
Marshalls Seeds
Marshalls Seeds
12 years ago
Thank you for your feedback.
I apologise profusely for the issues you have had with your order.
I have emailed you directly to rectify the problems.
Kind Regards
Sophie Smith - Customer Services
Kjøpsdato: 18/12/2013
0
Del
Pålitelig kunde
Feefo-verifisert
12 years ago
I have always been pleased with Marshalls service
Kjøpsdato: 21/12/2013
0
Del
Pålitelig kunde
Feefo-verifisert
12 years ago
Can't rate seeds that have not grown. A rather silly questionnaire
Think an email voucher would be appropriate so postage isn't required to be paid, especially as they will be used to purchase online and therefore a physical voucher not necessary.
Marshalls Seeds
Marshalls Seeds
12 years ago
Thank you for your feedback.
We fully appreciate your comments and arranging for email vouchers to be sent to customers is something we are currently working towards although it is early days.
In this instance I have arranged for your postage charge to be refunded back to your card.
Kind Regards
Sophie Smith - Customer Services
Kjøpsdato: 14/12/2013
0
Del
Pålitelig kunde
Feefo-verifisert
12 years ago
I was pleased with the replacement you sent for a damaged apple tree.
Marshalls Seeds always try to give our customers the best varieties of vegetables and fruit. Attention to detail carries right through every aspect of our business - from product quality, customer service to final delivery.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Marshalls Seeds always try to give our customers the best varieties of vegetables and fruit. Attention to detail carries right through every aspect of our business - from product quality, customer service to final delivery.
