Sent different size than ordered and colours named differently between same jacket and trousers
Karen
MARC DARCY
9 years ago
Hi Derek, thanks for your feedback. Firstly may we take the opportunity to apologise for the negative experience you have had with us- it is not something we are accustomed to!
In relation to the difference in names and colours of the products you bought we can confirm that both the products you purchased do indeed have the same style name and same colour, namely Carlton Blue Waistcoat and Carlton Blue Trousers, so we are unsure as to why this comment has been left. Please find links to both products to confirm our stance.
We are very apologetic about the wrong size being sent to you, delivery funds were refunded as soon as we had found out about the mistake and the trousers were exchanged straight away for you. However we do understand that this should not have occurred in the first place and we are more than happy to arrange a discount for you from anything you may want to purchase from us in the future, which you can retrieve by calling our offices or emailing us. Hope this helps :)
Produktanmeldelser
Karen
MARC DARCY
9 years ago
Hi Derek, from looking at our records, you have not purchased the Carlton Blazer, so we find this comment unfair as you are making a comparison to an item of clothing of ours that you have not worn.
Karen
MARC DARCY
9 years ago
Hi Derek, we are unsure as to why the label would read 43 as this is not a trouser size or blazer size that we stock? Could you maybe send us a photo of the label as we think it may actually be the container number.
Furthermore, we can confirm that the trousers you have purchased are Regular leg so they would indeed be too long for somebody who is usually a short leg.
PURVEYORS OF THE FINEST MEN’S SUITS & BLAZERS FOR OVER 25 YEARS. We are the Sole Manufacturers of the Marc Darcy brand and have dressed celebs including Robbie Williams, Emmerdale’s Danny Miller, Jake Quickenden, Tommy Mallett and many more.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
PURVEYORS OF THE FINEST MEN’S SUITS & BLAZERS FOR OVER 25 YEARS. We are the Sole Manufacturers of the Marc Darcy brand and have dressed celebs including Robbie Williams, Emmerdale’s Danny Miller, Jake Quickenden, Tommy Mallett and many more.