Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
It is good to hear that you found the service consistently top notch and that everything throughout your journey met your expectations. We are pleased the overall experience was so positive for you.
We also appreciate your comment regarding free time. We understand the value of having additional opportunities to explore independently and take things at a more relaxed pace. Your feedback has been noted and shared with our product teams as we continually review the balance within our itineraries.
Thank you again for choosing to travel with us. We hope to welcome you on another journey in the future.
Kjøpsdato: 06/04/2026
0
Del
DS
Debra Scarfogliero
Feefo-verifisert
USA
26 days ago
Produktanmeldelser
Opplastede medier
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Kim Devereux
Luxury Gold
26 days ago
Thank you very much for travelling with us and for taking the time to share your feedback.
We are sorry to hear that certain aspects of the itinerary planning and dining arrangements did not meet your expectations. We understand how important it is to be able to plan personal time in advance, including making dinner reservations and arranging outside activities. On guided tours, daily schedules can sometimes only be confirmed closer to the time due to operational factors, local conditions, and timing adjustments needed to ensure the smooth running of the itinerary.
We also note your comments regarding the included meals. We appreciate that having limited or no choice can feel restrictive, and your feedback has been shared with our product teams as part of our ongoing review of meal arrangements across itineraries.
Thank you again for your honest comments. We value your feedback as it helps us continue to refine the guest experience.
HOTELS NOT 5-STAR ....VERY DISAPPOINTING
HOSTED DINNERS MEDIOCRE
TOO MANY DAY TOURS NOT INCLUDED IN PURCHASE PRICE
TOUR DIRECTOR NOT HELPFUL - ACTED MORE LIKE ONE OF THE TRAVELERS
NOT "LUXURY GOLD"...
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Kim Devereux
Luxury Gold
26 days ago
Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
We are very sorry to hear that several aspects of your journey did not meet your expectations. We understand your disappointment regarding the hotel standards and your view that they did not reflect the Luxury Gold positioning. We also regret that the hosted dinners were not to your satisfaction and did not provide the experience you were expecting.
We note your comments regarding additional day tours not included in the package price. We appreciate that clarity around inclusions is important when selecting a premium journey, and your feedback on this has been shared with our teams for review.
We are particularly concerned to read your comments regarding your Travel Concierge. The level of service described is not in line with the standards we expect, and this will be addressed appropriately with the relevant management team.
Thank you again for your feedback. While we are sorry your experience fell short in these areas, we value your comments as they help us identify where improvements are needed.
Not sure what rsquo;s service is? Luxury Gold experience was exceptional. Our journey was smooth, wonderful experiences and well co- ordinated by our Travel Director. The hotels were okay, Osaka and...
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Kim Devereux
Luxury Gold
28 days ago
Thank you very much for choosing to travel with us and for taking the time to share such detailed feedback.
We are pleased to hear that your Luxury Gold journey was smooth, well-coordinated and filled with wonderful and unique experiences. It is especially pleasing to know that the Travel Concierge made such a meaningful impact through her authenticity, knowledge and attentive care, and that the cultural and dining experiences were such highlights for you.
At the same time, we are sorry to learn that some of the hotel accommodations, particularly in Sendai and Tokyo, did not meet your expectations and differed from your prior independent stay. We appreciate how important consistency and comfort are, and your comments will be shared with our team for review.
We are grateful for your kind recommendation and are thrilled that this was considered one of your best holidays.
Thank you once again for travelling with us. We hope to welcome you on another exceptional journey in the future.
Kjøpsdato: 01/04/2026
0
Del
LC
Lou Ellen Combs
Feefo-verifisert
USA
1 month ago
Produktanmeldelser
Kim Devereux
Luxury Gold
28 days ago
Thank you very much for choosing to travel with us and for taking the time to share your feedback.
We are delighted to hear that you had such a wonderful experience and that the Travel Concierge provided outstanding support throughout your journey. It is especially pleasing to know how attentive and helpful she was in ensuring everything ran smoothly for you.
Thank you for being our guest.
It was excellent
No slip ups
The bus drivers as well as the airport drivers were excellent
Produktanmeldelser
Opplastede medier
Se alle medier (1)
Kim Devereux
Luxury Gold
28 days ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that your experience was excellent from start to finish and that everything ran so smoothly. It is wonderful to know that both your coach and airport drivers provided outstanding service, and that the Travel Concierge’s knowledge and energy helped make the journey both informative and enjoyable.
We are also pleased that you enjoyed the food, the venues visited and the opportunity to navigate the train stations with confidence, as well as the balance of free time throughout the tour.
Thank you once again for travelling with us. We hope to welcome you on another memorable journey in the future.
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are delighted to hear that this was one of your best vacations and that everything was so well managed throughout. It is wonderful to know that you enjoyed the quality of the hotels and found the itinerary to be well planned.
We are especially pleased that the Travel Concierge made such a positive impression with her knowledge and care, ensuring you felt well looked after during the tour.
Thank you for your kind recommendation and for travelling with us. We hope to welcome you on another memorable journey in the future.
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that everything was well organised and that you enjoyed a high standard of service throughout your journey. It is especially pleasing to know that the Travel Concierge made such a positive impression with her energy and dedication, and that the hotels met your expectations.
We are also glad that the overall experience delivered what you were looking for and that you were satisfied with the quality of the tour.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
Everything was well taken care of. Baggage transfers, meals, hotel service and transportation were first rate.
Produktanmeldelser
Mantombi
Luxury Gold
1 month ago
Thank you for sharing your thoughtful feedback. We are pleased to hear that you found the arrangements and guidance to be of a high standard. Your comments regarding the pace of the itinerary and the limited time allocated at certain locations are appreciated and will be taken into consideration for future planning. We also note your observations about the travel logistics and hotel facilities. It is encouraging to know you would recommend the tour, and your remarks will assist us in further enhancing our services.
Very little communication from Luxury Gold once payment was complete. Received multiple communications regarding itinerary but never heard anything about pre-immigration requirements which I had to...
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Kim Devereux
Luxury Gold
28 days ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that you enjoyed the overall experience and that the itinerary provided a valuable introduction to a wide cross section of Japan.
At the same time, we are sorry to learn that your pre departure experience did not meet expectations. We appreciate your comments regarding the level and relevance of communication, particularly around important requirements such as pre immigration information, and this will be shared with our team for review and improvement. We also note your feedback regarding itinerary changes and the impact this had on travel times, as well as the pace and suitability for guests with mobility considerations.
Your insights are very important to us as we continue to refine our journeys.
Thank you once again for travelling with us. We hope to welcome you on another trip in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.