Our aim is to transfer our guests safely, swiftly and comfortably to each destination and therefore, we regret to learn that some of the transport on the trip was not as you had anticipated. Nonetheless, we will look to see where any necessary improvements could be made going forward and we sincerely hope that you have returned home with some fond memories of your time in India.
At Luxury Gold, we strive to ensure that our guests have a seamless travelling experience and so we are very happy that the service on the trip lived up to your full expectations. Yet, we have passed on your concerns about the transfer vehicle internally for review. That said; we are delighted that you enjoyed discovering the majority of the Indulgence in Costa Rica itinerary and hope that you will join us again in future to uncover a new and exciting destination.
Resorts we stayed at were definitely luxurious. Coordination of travel arrangements was good (flights between 4 islands), but arrangements for some of the group meals weren't as good as expected.
Dale
Luxury Gold
8 years ago
It makes us very happy to learn that the accommodations and organisation of your travel were as you had anticipated. However, at the same time, we regret that the structure of the itinerary and some of your dining experiences didn't meet your expectations. At Luxury Gold, we are always striving to make the composition of our itineraries perfect for every guest, and it is great feedback such as this which we can use to make any necessary improvements to the trip. Thank you very much for writing to us about your time in Hawaii and we hope that you have returned home with many fond memories of your vacation.
When we had to delay our departure because of a snow storm, Insight's agent, Valeria was very helpful in notifying the necessary people and arrange a transfer for us in Delhi when we arrived a day...
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Dale
Luxury Gold
8 years ago
In the event of unforeseen circumstances, our guests can rest assured that our team will be there assist them in any way possible and keep them up to date with important information. As such, we are delighted that you were happy with the service that you received after the delays to your flights and we hope that you had an incredible time on your Luxury Gold journey across India
We found our guide to be very arrogant. He did not explain history of area nor talk much on our long drives.
He had a third person helping on our bus which was not necessary.
As we got closer to tip...
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Dale
Luxury Gold
8 years ago
We are very disappointed to learn that you did not enjoy your time in India, and concerned that the service, time spent journeying to each location and shopping opportunities fell short of your expectations. Nonetheless, these matters will be discussed with our Operations team to help make any appropriate changes to the itinerary and to ensure a comfortable travelling experience for our guests. That said, we sincerely hope that you have been able to take away some memorable highlights from your journey and we hope to able to restore your belief in our luxury gold vacations in the future.
Tour guide was excellent, this tour had wat to much shopping planned. I would have liked more time at the Taj Mahal. Hotels met all expectations.
Sophie - Quality Control Manager
Luxury Gold
8 years ago
On all of our Luxury Gold trips, we endeavour to incorporate the perfect amount of time for included activities, shopping and leisure time. However, we thank you for raising your concerns about the itinerary and we will look closely at your feedback, to determine how this experience could be improved further. Nonetheless, we are delighted that you were impressed with our selection of accommodations that have been carefully chosen with our guests' comfort in mind. With that said, we hope to be able to guide you on another vacation soon and provide you with an even greater experience.
At Luxury Gold, we are committed to providing our guests with amazing experiences and therefore, we are genuinely pleased to learn that the service throughout your journey surpassed your expectations. What's more, we hope that you had an unforgettable time on your trip and that we may welcome you back to travel with us again soon.
Produktanmeldelser
Kjøpsdato: 12/02/2018
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Trusted Customer
Feefo-verifisert
8 years ago
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Hva Trusted Customer sa om Luxury Gold:
INCREDIBLE INDIA! It is a very special place, there is so much to see and do. Its an eye opener too, the traditions, customs, architecture is so unique. So happy we took this tour. The Taj Mahal is...
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Jillian - Head of Operations
Luxury Gold
8 years ago
We are very happy to learn that you enjoyed your experience with Luxury Gold in India and we hope that you have taken many memorable highlights away from your trip. Furthermore, it would be our pleasure to welcome you back once more, to enjoy another exciting adventure soon.
I really enjoyed the entire trip. Our accommodations were great, especially the river cruise, and our guide was excellent!
Dale
Luxury Gold
8 years ago
It's brilliant to learn that you had a wonderful time on the Elegance of Egypt itinerary and that the River Cruise stood out as one of the highlights of your journey. What's more, we hope to welcome you back to travel with us again soon and to provide you with another truly memorable experience.
Produktanmeldelser
Kjøpsdato: 24/01/2018
0
Del
Pålitelig kunde
Feefo-verifisert
8 years ago
All my interactions with customer service was outstanding. My questions were answered and all items resolved promptly.
Dale
Luxury Gold
8 years ago
Our Insight Vacations Experts are always there to assist our guests with any queries and so we are very pleased that you were happy with your service experience. What's more, we are delighted that you relished your days spent exploring Egypt in-depth and we hope to have the chance to surpass your expectations in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.