Customer service is a down side to this company, they don't really seem to show any empathy. It comes across as though all they are interested in, is making the money. Lack of reply
Linwoods
Linwoods Health Foods
3 months ago
Hi Neha,
Thank you for taking the time to leave us a review. Weâre very sorry for both the issue you experienced with your product and the delay in responding to your original message. We have now put additional measures in place to help prevent this type of delay from happening again, and weâre confident this was an isolated incident.
Now that the issue has been resolved, we hope the way it was handled reflects the high standard of service you have come to expect from Linwoods and, most importantly, shows how much we value you as a customer.
We truly appreciate your continued support and the fact that you have chosen to order directly from us on several occasions. Should you need any further assistance, please contact us at info@linwoods.co.uk.
Kind regards,
Linwoods
Produktanmeldelser
Linwoods
Linwoods Health Foods
3 months ago
Hi Neha,
Weâre sorry to hear that the latest bag you purchased did not meet the standard you expect from Linwoods.
The oat husks (skins) are naturally removed during processing, but on rare occasions, some may remain and pass through our quality checks. We have investigated this issue and, thanks to your feedback, introduced an additional layer of checking to help prevent it from happening again.
We have also been in touch with you directly and hope the resolution provided reflects the high standard you expect from Linwoods Health Foods. As a valued customer, we want every experience you have with both our products and our service to meet that standard.
Kind regards,
Linwoods
Loved it. It made me feel better and it tasted very good. It was perfect for my daily smoothie and filled me up! I really enjoyed it and would 100% order it again.
Customer service is fantastic I'd messaged on Instagram and they came back to me that day with an email address, the email response was within the day also. From the first email communication was...
Linwoods Health Foods are a range of milled seed, nuts, berries & Overnight Oats which may help maintain a healthy heart, boost your energy and support a well-balanced diet and active lifestyle. Linwoods Health Foods are bursting with essential fatty acids, vitamins and minerals to help you go through life looking and feeling your best. Only the finest quality seeds, berries, nuts and cocoa are sourced from around the world to produce our natural, tasty and nutritious superfoods.
VÄre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kÄres pÄ grunnlag av vurderingene de fÄr fra kundene sine.
Vi samler uavhengig inn tilbakemeldinger pÄ vegne av virksomhetene som samarbeider med oss. Plattformen vÄr tar bare kontakt med bekreftede kjÞpere, sÄ du kan vÊre sikker pÄ at du leser anmeldelser fra ekte kunder.
Bare kunder med kjĂžpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved Ă„ ta kontakt med kjĂžperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved Ă„ knytte dem til et salg eller en transaksjon. Folk inviteres bare til Ă„ legge igjen en anmeldelse etter at de har kjĂžpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved Ă„ knytte dem til et salg eller en transaksjon. Folk inviteres bare til Ă„ legge igjen en anmeldelse etter at de har kjĂžpt noe fra virksomheten.
Linwoods Health Foods are a range of milled seed, nuts, berries & Overnight Oats which may help maintain a healthy heart, boost your energy and support a well-balanced diet and active lifestyle. Linwoods Health Foods are bursting with essential fatty acids, vitamins and minerals to help you go through life looking and feeling your best. Only the finest quality seeds, berries, nuts and cocoa are sourced from around the world to produce our natural, tasty and nutritious superfoods.