Land Rover Insurance & Accident Assistance er ikke lenger en aktiv Feefo-kunde
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Pålitelig kunde
Feefo-verifisert
3 years ago
Terrible experience
The process from start to finish was terrible. I was not kept informed, and had to continually chase. Car was not collected when booked for 2 days. I was not allocated a case manager, and the call...
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Jean
Feefo-verifisert
3 years ago
Hva Jean sa om Land Rover Insurance & Accident Assistance:
Left stranded in pouring rain.
After a vehicle which was on the wrong side of the road, collided with my car, I tried to call LR Accident Assistance. I waited for ages to get through, eventually when they answered I could hardly...
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SU
Susan
Feefo-verifisert
3 years ago
Hva Susan sa om Land Rover Insurance & Accident Assistance:
Landrover Assist is definitely worth the expense.
They handled everything for me. Dealt with 3rd party insurers, arranged car hire, pick up and delivery of my vehicle. The only thing which was difficult was, it took a few days to receive the hire...
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RO
Robert
Feefo-verifisert
Hampshire
3 years ago
Hva Robert sa om Land Rover Insurance & Accident Assistance:
Thoroughly RECOMMENDED!
Excellent service from start to finish of claim. Top class repairer, perfect hire car, good communications, cost zero. 10x better than paying our own insurer's excess of £400 on our no-fault claim -...
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KE
Kevin
Feefo-verifisert
3 years ago
Hva Kevin sa om Land Rover Insurance & Accident Assistance:
Lack of communication as to processing of claim and final payment , as well as incorrectly typed email.
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Pålitelig kunde
Feefo-verifisert
3 years ago
Slow and hard work
Making a claim was hard work, I had to do all the chasing and it took way too long. In comparison with my husbands experience with BMW, the service was poor.
Customer Care
Land Rover Insurance & Accident Assistance
3 years ago
Many thanks for providing valuable feedback. I note from your file that our normal high level of service was not provided in this instance with a mix up with the delivery of a hire vehicle and the booking in of your vehicle. Clearly this is not acceptable and not our standard of service, to which we fully apologise, and I note that our Team Manager discussed this with you at the time. I also note it took a considerable amount of time to get a full admission of liability from the third party. This unfortunately can happen, and clearly this also led to the delay in getting your vehicle booked in for repair. Please accept our sincere apologies.
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Pålitelig kunde
Feefo-verifisert
3 years ago
From the moment we spoke to Land Rover Accident Assistance it was easy. They arranged everything, dealt with the insurance companies and third party so that we did not have to do anything. They also...
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TO
Tolulope
Feefo-verifisert
3 years ago
Hva Tolulope sa om Land Rover Insurance & Accident Assistance:
Very good service
Very good service, got me in a replacement car within 24 hours, thank you
Kept me informed about the progress of the car repair
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Pålitelig kunde
Feefo-verifisert
3 years ago
First class fantastic and immediate support
0
Del
KE
Kevin
Feefo-verifisert
NE England
3 years ago
Hva Kevin sa om Land Rover Insurance & Accident Assistance:
The whole process was seamless the repair was organised within 2 days. Sadly the land rover garage was unable to effect the repair for 3 months.
There is a voucher scheme to claim back £250 of the...
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Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
