First the good (to be fair): Fast delivery and guitar in perfect unused condition. Unfortunately the guitar was not for me so I had to return it (which I did in less than 24 hours). Initial response...
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Danny
Kenny's Music
6 years ago
Hi there,
Thanks for taking the time to leave a review. I'm glad that you were pleased with the service and the bass itself (even if it wasn't for you!). As the online store is a separate part of our business from the store that you were in, they would not have the ability to process the return for you on their system - I believe this would be why they advised you to contact the online store team.
Either way, I'm glad we got it sorted and I do hope that you return to us in future, and if there is anything we can do for you please let us know. If you'd like to discuss further, please send us an email to ask@kennysmusic.co.uk!
Best regards,
Danny
Produktanmeldelser
Kjøpsdato: 12/12/2019
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Feefo-verifisert
6 years ago
I ordered a new amplifier online using the click and collect option. The service was amazing, it was ready for collection the next day.
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.