JewelleryMaker-anmeldelser

Hi, Thank you for your review. We’re sorry to hear that the gemstone colour wasn’t what you were expecting. As Jadeite is a natural gemstone, variations in colour can occur from bead to bead. This gemstone is classified as red however, some beads may be darker in tone and can appear more brown depending on the lighting conditions. We understand your disappointment, especially as you’ve purchased red gemstones from us previously that were a brighter shade. We also appreciate your concerns regarding return costs after experiencing issues with a previous return. Please be assured that we will pass your feedback regarding the colour description and presentation on to our buying and product teams. We apologise for the inconvenience caused, and if there’s anything further we can assist you with, please don’t hesitate to contact us on 0800 6444 655. Kind regards, Jewellery Maker

Hi Amanda, Thank you for your review. We’re sorry to hear that the bangle did not meet your expectations. It’s disappointing to know that you found scuffs on the piece and experienced issues with both the finish on the inside of the bangle and the clasp mechanism. We understand how important comfort and ease of wear are, and we appreciate you taking the time to share these detailed comments. Your feedback is valuable to us, and we will ensure it is passed on to our quality control and product teams for review. We're sorry for the disappointment caused, but we're glad you were able to make use of our returns policy. If there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 6444 655. Kind regards, JewelleryMaker