The team was honestly great, helped me to get my lovely flat.. Quick and reliable and patient.
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Pålitelig kunde
Feefo-verifisert
7 years ago
Bit chaotic
Agent always seemed disorganised and paniked. We were rushed through our first viewing (with several parties present), the sale process with the solicitors was smooth but we were given the sense of...
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Katrin
Jeremy Leaf & Co.
7 years ago
Thank you for taking your time to provide your feedback. I am sorry to hear though that you were dissatisfied with our services.
Upon your feedback I have discussed the issue at length with my colleague and I feel that his dealings/actions were appropriate given the difficult circumstances relating to the restrictive access we had to the property.
I agree that “open house” viewings can sometimes seem rushed but this is often the nature of this particular process given the high level of interest. My understanding is however, that at no point were you asked to leave and were given adequate time to view the house thoroughly and roam freely like every other party on the day. In fact, our records show that my colleague received a “thank you” email for showing the property. We also arranged 2 further viewings for you to give you extra time to see the property again.
In addition, we attended the property on short notice to help the surveyor to access the rear of the property; this was resolved within seconds of my colleague’s attendance.
I feel that the terms of the offer were made very clear from the outset when your offer was accepted by the vendor. It was agreed that the house would remain on the market (but not shown to any other party) and would only be marked “under offer” on all marketing material when your surveys had been completed.
Our records show that my colleague, on completion, met you at the property for a 4th time, as a courtesy, to hand over the keys at a time convenient for you - it was agreed that you would call my colleague confirming where and when to meet. We provided you with the set of our marketing keys provided to us by the vendor. At the property there were various labelled keys that had been left by the previous owner in the property. At this point, the house was legally yours and it is not our policy to access a property without permission to check keys once ownership has changed. Again, out of courtesy and goodwill, my colleague stayed a further 45 minutes trying to ascertain which key opens which door.
I apologise if you feel my colleague appeared panicked in your view but again, I feel that he was just trying to help whenever requested. If you would like to discuss the matter further, please feel free to call me.
My colleague and I wish you & your family all the best in your new home.
Regards
Wayne Edmonds
Sales Manager
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MC
Mrs Capitelli
Feefo-verifisert
7 years ago
Hva Mrs Capitelli sa om Jeremy Leaf & Co.:
Excellent and professional service from start to finish. They listen to what the client wants. Thoroughly recommended Estate Agent.
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LM
Lucia E S Martinez
Feefo-verifisert
7 years ago
Hva Lucia E S Martinez sa om Jeremy Leaf & Co.:
great, fast and effective service
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Pålitelig kunde
Feefo-verifisert
7 years ago
Katrin and other members of staff were always friendly and helpful whenever we needed. Great services and great properties.
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RS
Ronnie Schemtob
Feefo-verifisert
7 years ago
Hva Ronnie Schemtob sa om Jeremy Leaf & Co.:
Jeremy Leaf & Co having been working with me for 15 years now and all their service has been excellent. All their dealings have been honest leaving me with confidence in their work. All services...
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1
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Pålitelig kunde
Feefo-verifisert
7 years ago
Excellent Service!
We received a perfect service. Extremely kind Mary, Katrin and their colleagues. Everything was so fast, so precise.
Congratulations.
I highly recommend this agency and certainly I would use it again.
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Pålitelig kunde
Feefo-verifisert
7 years ago
An excellent experience with Jeremy Leaf & Co.
Jeremy Leaf & Co have been managing my property in North London for many years. I am extremely happy with their work and would thoroughly recommend them. I do not live in the area anymore, so I rely...
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1
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Pålitelig kunde
Feefo-verifisert
7 years ago
Clear communcation and very responsive
Clear communcation and very responsive
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FF
Federica Filippi
Feefo-verifisert
7 years ago
Hva Federica Filippi sa om Jeremy Leaf & Co.:
professional agency, they reply quickly to emails and answer any queries
Jeremy Leaf & Co. are independent Estate Agents and Chartered Surveyors, bound by the strictest industry rules of the Royal Institution, which means that clients can be confident that their interests are always fully protected.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Jeremy Leaf & Co. are independent Estate Agents and Chartered Surveyors, bound by the strictest industry rules of the Royal Institution, which means that clients can be confident that their interests are always fully protected.
