The online policy purchase was easy and trouble free. Competitive pricing and appears to be great value. Our trip isn’t for a couple of months yet so can’t comment on claiming, but hoping we won’t...
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Kjøpsdato: 27/02/2020
0
Del
Pålitelig kunde
Feefo-verifisert
6 years ago
The staff online followed up after I asked for a quote. Once we decided to go with Insure and Go, it was very easy to do online - no problems so far.
I managed to speak with a charming lady member of your team today, and she said I could cancel a Policy and suggested I call another number to do so.
That is what I did but after waiting for a long...
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David
InsureandGo Aus
6 years ago
Hi Hugh,
I am really sorry to hear about your experience. I have arranged for an agent to contact you back as soon as possible. In the meantime, you can email info@insureandgo.com.au with your policy details and request a cancellation and refund.
Regards,
Anna
TC
Trusted Customer
6 years ago
Today I called again, got through straight away and spoke with another charming and helpful Team member who immediately resolved my problem.
So apart from communication problems yesterday, possibly due to a high number of enquiries re Coronavirus, I have nothing but praise for your company, Team and products.
Produktanmeldelser
David
InsureandGo Aus
6 years ago
Thanks
TC
Trusted Customer
6 years ago
Excellent, friendly and professional service on the 'phone.
The staff were very polite and helpful, I have used you before, but never had to claim, so that is an unknown. Now I am meant to be traveling to France and, because of the Corona virus need to...
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Kjøpsdato: 15/12/2019
0
Del
TC
Trusted Customer
Feefo-verifisert
Byron Bay
6 years ago
Hva Trusted Customer sa om InsureandGo Aus:
Have previously bought a policy, fortunately did not have to claim on it. Efficient service, easy to navigate.
Produktanmeldelser
Kjøpsdato: 24/02/2020
0
Del
TC
Trusted Customer
Feefo-verifisert
6 years ago
Hva Trusted Customer sa om InsureandGo Aus:
Called insurance go after I purchased my policy on line using a discount code , the person who I answered couldn’t help me as I ordered through a different company.
I was asking if they could send me...
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David
InsureandGo Aus
6 years ago
Hi Samuel,
I am sorry to hear about your experience. I am not sure how you purchased through a different company. If you could elaborate on your issue a bit more, I will look into it with the team.
Thanks,
Anna
TC
Trusted Customer
6 years ago
When I purchased the policy using Groupon 20 I received my discount, however when I rang insurance go to ask about sending me the policy booklet I was told the company is paperless and also I purchased through a different company, I am totally confused. Not everyone has excess to a printer at home to download the policy booklet.
Regards Samuel
David
InsureandGo Aus
6 years ago
Hi Samuel,
I will look into your policy details and get our customer service team to contact you as soon as possible.
Regards,
Anna
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
