Hello,
Thank you for your feedback, we are sorry to hear about your experience. Please accept our apologies for not getting this corrected the first time around and for the inconvenience caused by having to contact us to get this resolved.
Our customer service team has tried to contact you at the phone number on your policy to resolve this, and our representative has left you a voicemail. If you could email us at enquiries@voyagerins.com, with as much information as possible so we can seek to understand what has happened, or you can give us a call 01483 806 680.
Thank you very much.