Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Infinity Technology Solutions - T/A Infinity Group-anmeldelser

http://www.infinitygroup.co.uk

Infinity Group are a leading provider of award winning IT Support, Digital Transformation and Microsoft Dynamics 365 Consultancy

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vurderinger det siste året

Viser alle 4,472 anmeldelser

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Feefo-verifisert

8 years ago

No real issue,

I was able to resolve it myself with just some advice from Matt

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Feefo-verifisert

8 years ago

Sorted immediately.

Waiting in the queue was about 15 minutes though before being helped with a very annoying repeating advert that was tedious after the 20th Play!

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Feefo-verifisert

8 years ago

Thank you for all your support since Friday

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Feefo-verifisert

8 years ago

very good service

Nathan jumped straight onto this whilst discussing another issue and resolved immediately which was a great help.

3

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Feefo-verifisert

8 years ago

Thank you

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Feefo-verifisert

8 years ago

Avoid, unclear T&C's and shoddy service

We have a support contract with Infinity and when we went to cancel 45 days before the end of our contract but have been stung by their unclear T&C's stating that we must continue to pay for another...

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Infinity Group

Infinity Technology Solutions - T/A Infinity Group

8 years ago

We are sorry for any confusion you have experienced here around our Terms & Conditions. Terms are signed by all customers at the start of their contracts with us. There is a 90 day notice period with regards to cancelling contracts, this is standard practice within our industry, and applies to both parties, this ensures we are correctly resourced at all times and can deliver an efficient off boarding process. Delivering outstanding customer service is something we take great pride in, we certainly strive to resolve any issues as soon as we are made aware of them and can only apologise if this was not the case. We do have a process to deal with complaints which is detailed in our complaints code on our website https://www.infinitygroup.co.uk/customer-complaints-code/ this ensures that all complaints are dealt with in the correct manor for resolution.

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Feefo-verifisert

8 years ago

Quick service

Matt was really helpful and sorted our problem within 10 minutes

1

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Feefo-verifisert

8 years ago

Brilliant service

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Feefo-verifisert

8 years ago

Thanks

Very helpful

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Feefo-verifisert

8 years ago

Rob was very patient

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